DESCRIPTION

The Technical Writer will be responsible for creating, maintaining, and updating a wide range of documents, including Standard Operating Procedures (SOPs), communication guidelines, process documentation, findings/trends from data reports and analyst communications, etc.,

Key Responsibilities:

• Develop, write, and maintain comprehensive documentation such as SOPs, communication guidelines, process flows, and project plans.
• Collaborate with various departments including data analysts to gather information, report findings, and ensure documentation is accurate, complete, and up-to-date.
• Document all aspects of the healthcare insurance operations, including interactions with the outsourcing partner.
• Ensure all documentation meets regulatory and compliance standards.
• Create user-friendly guides, manuals, and data analytic finds, for internal and external stakeholders - ensure analytic findings are understandable to leadership and other non-technical stakeholders.
• Review and edit existing documentation to improve clarity, consistency, and usability.
• Manage document control processes to ensure proper versioning and accessibility.
• Assist in the development of training materials and resources.
• Conduct regular audits of documentation to ensure ongoing accuracy and relevance.

Qualifications:

• Bachelor’s degree in Technical Writing, Communications, Healthcare Administration, or a related field is nice to have.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Proficiency in documentation tools and software (e.g., Microsoft Office, Adobe Acrobat, CRM tools, etc.,)
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of healthcare regulations and compliance standards is a plus.

SKILLS

Technical writing, Process improvement, Technical documentation, Agile, Analysis, Process mapping, Logistics, Requirements gathering
WEST: #prioritywest

westpriority25

Key Responsibilities:

• Develop, write, and maintain comprehensive documentation such as SOPs, communication guidelines, process flows, and project plans.
• Collaborate with various departments including data analysts to gather information, report findings, and ensure documentation is accurate, complete, and up-to-date.
• Document all aspects of the healthcare insurance operations, including interactions with the outsourcing partner.
• Ensure all documentation meets regulatory and compliance standards.
• Create user-friendly guides, manuals, and data analytic finds, for internal and external stakeholders - ensure analytic findings are understandable to leadership and other non-technical stakeholders.
• Review and edit existing documentation to improve clarity, consistency, and usability.
• Manage document control processes to ensure proper versioning and accessibility.
• Assist in the development of training materials and resources.
• Conduct regular audits of documentation to ensure ongoing accuracy and relevance

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave