Let’s talk about this role
At nib, our purpose is to improve the health and wellbeing of our members and communities. Through evidence-based, member-centric health programs, we help those living with or at risk of chronic disease live better, healthier lives. We’re looking for a passionate and organised Health Program Partner to help us deliver and continuously improve this portfolio of programs across our Australian and International member base.
Reporting to the Senior Manager, Health Programs, you will be responsible for the day-to-day management, delivery, and performance of a portfolio of targeted health programs. These programs are designed to drive member engagement, improve clinical outcomes, and ensure commercial sustainability.
Your work will focus on understanding member needs, coordinating implementation, managing internal and external stakeholders, and using data and feedback to drive ongoing program optimisation. You’ll play a key role in ensuring our programs are easy to access, digitally enabled, and meet the highest standards of care.

Key responsibilities include:

• Managing end-to-end delivery and continuous improvement of chronic disease programs
• Engaging stakeholders to define requirements, support implementation, and manage change
• Supporting the design of digital pathways to optimise member targeting, consent and referral flows
• Drafting technical requirements and leading testing and deployment for system updates
• Overseeing onboarding, updates and decommissioning of programs as needed
• Monitoring program performance and reporting on clinical and commercial outcomes
• Ensuring all risk, privacy and compliance obligations are met

Let’s talk about you
You are detail-oriented, proactive and passionate about delivering impactful health programs. You bring excellent coordination, communication and stakeholder engagement skills, and can translate complex data and system requirements into action. You are confident working with both health and technical teams and thrive in a fast-paced, purpose-driven environment.

You’ll also bring:

• Tertiary qualifications in a relevant field or equivalent industry experience
• Experience in health program or product delivery, ideally within the private health sector
• Strong project management and prioritisation skills
• Excellent communication, collaboration and interpersonal skills
• Confidence in working with data, technical requirements, and reporting tools
• A member-first mindset and commitment to delivering high-quality, evidence-based programs

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at
nibemployment@nib.com.au
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit to set up a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
• The opportunity to give back to the community through paid leave for volunteering through nib Foundation
• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

Let’s talk about who we are
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work

• Managing end-to-end delivery and continuous improvement of chronic disease programs
• Engaging stakeholders to define requirements, support implementation, and manage change
• Supporting the design of digital pathways to optimise member targeting, consent and referral flows
• Drafting technical requirements and leading testing and deployment for system updates
• Overseeing onboarding, updates and decommissioning of programs as needed
• Monitoring program performance and reporting on clinical and commercial outcomes
• Ensuring all risk, privacy and compliance obligations are me