Exciting Opportunity: Health Receptionist Wanted!
Position: 1 x Full Time or Part Time Health Receptionist
Location: Healthy Lifestyles Australia, Hervey Bay Head Office - 87 Torquay Road, Scarness, QLD, 4655.
Remuneration: $25.74 - $29.07 per hour.
Closing date for applications: Applications will be reviewed on a rolling basis. Apply now to secure your spot.
Healthy Lifestyles Australia is on the lookout for a motivated and dedicated Health Receptionist to join our friendly, supportive administration team based in Hervey Bay. If you have experience in allied health or medical reception and administration, we’d love to hear from you!

ABOUT US:

Healthy Lifestyles Australia has been a trusted provider of Dietetic, Exercise Physiology, and Diabetes Education services across Queensland for 17 years. Specialising in chronic disease management and prevention, we also assist with a wide range of other healthcare services including aged care consultations, Insurance and Workcover, and support for NDIS and DVA patients. Our mission is to inspire positive lifestyle changes that reduce the burden of chronic diseases. By combining evidence-based practices with a focus on holistic care, we’re not just treating conditions, we’re helping people live their best lives.

SKILLS AND EXPERIENCE:

• Excellent interpersonal and communication skills and resilience to work in a fast-paced, evolving environment.
• Strong time management and the ability to work independently.
• Qualifications in business administration or medical reception (highly regarded but not required).
• Proficiency with Microsoft Office Suite and cloud share systems.
• Familiarity with appointment booking and management systems.
• Competent typing skills (40+ words per minute) and good computer literacy.
• Current Valid Police Check (or willingness to obtain).

TO APPLY:

Are you a motivated medical administrator looking for a role where your work truly makes a difference? If this sounds like the opportunity you’ve been waiting for, we want to hear from you! Apply with your resume and cover letter (addressed to Lea McFadzen, HR Assistant) and take the first step toward joining a team that is committed to making a difference. For further information, feel free to contact us on (07) 3088 2323 or email hr@hla.au. Please note that only successful applicants will be contacted.
Job Types: Full-time, Part-time
Pay: $25.74 – $29.07 per hour
Work Location: In perso

ABOUT THE ROLE:

As a Health Receptionist, your role will be integral to supporting the administrative functions of Healthy Lifestyles Australia. You will play a key role in ensuring the smooth operation of our Fraser Coast locations, assisting patients and staff with appointments, inquiries, and general administrative duties. We also provide reception support and bookings for the Psychiatrist on site.
This position is full time or part time, based at our office in Hervey Bay, with training for the position to be at Hervey Bay.

DUTIES AND RESPONSIBILITIES:

• Provide Exceptional Reception Support: Answer phone calls in a professional and courteous manner, addressing inquiries and assisting patients with booking appointments or rescheduling as necessary.
• Coordinate Client Appointments: Manage patient appointments, cancellations, and reschedules using our practice management software, ensuring optimal scheduling to meet patient needs.
• Handle Patient Inquiries: Respond to patient inquiries via phone, email, or in person, providing accurate and timely information.
• Liaise with Healthcare Providers: Coordinate with patients, families, allied health staff, GPs, and other health professionals to ensure seamless patient care.
• Data Entry and System Management: Accurately input patient information into the management system, ensuring up-to-date and error-free records.
• Provide Administrative Support: Assist the clinical team with general administrative tasks, such as file management, document preparation, and office organization.
• Manage High-Volume Calls: Work efficiently in a busy reception environment, handling a high volume of incoming calls daily.
• Promote Exceptional Customer Service: Provide friendly, efficient, and professional customer service at all times, ensuring patients have a positive experience at every touchpoint.