Are you looking to join a well-established healthcare team that values hard work, innovation while maintaining a work-life balance? Are you a positive, energetic, and organized person who thrives with minimal supervision and a fast-paced work environment? Would you enjoy coming to work every day, filling a key role in a fun environment that values your positive, ‘can-do’ attitude? If this describes you, we’re eager to talk!
At Bluegrass Community Health Center we are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the commitment they bring.
Bluegrass Community Health Center, a patient-centered medical home that has served Kentucky families since 2001. BCHC provides comprehensive primary care for adults and children.
Location: New Life Day Center is located on Martin Luther King Blvd in downtown Lexington. BCHC has a clinic downstairs that operates 8:30-4:30 Monday-Friday. We offer primary care services in this clinic and assist with social needs including assistance with housing, food, insurance, and other social determinants of health. The target population includes those experiencing homelessness and others who live near this site.

The Health Service Clerk:

• Provides excellent customer service to patients according to Patient Centered Medical Home principles and others who interact with health center.
• Schedule patient appointments according to scheduling rules. Obtain and enter patient information accurately at time of appointment into PMS.
• Checks insurance eligibility
• Understands insurance processing
• Answer/transfer calls promptly and in a professional and courteous manner.
• Maintain confidentiality of patient personal, financial, and health records.
• Cleans waiting room and waiting room bathroom facilities at designated intervals and as needed.
• Accurately enters and verifies patient information.
• Patient check-in and check-out
• Interacts with patients in a respectful and culturally competent manner.
• Will attend Outreach Events or Health Fairs as scheduled by Supervisor
• Provides excellent customer service to patients according to Patient Centered Medical Home principles and others who interact with health center.
• Schedule patient appointments according to scheduling rules. Obtain and enter patient information accurately at time of appointment into PMS.
• Checks insurance eligibility
• Understands insurance processing
• Answer/transfer calls promptly and in a professional and courteous manner.
• Maintain confidentiality of patient personal, financial, and health records.
• Cleans waiting room and waiting room bathroom facilities at designated intervals and as needed.
• Accurately enters and verifies patient information.
• Patient check-in and check-out
• Interacts with patients in a respectful and culturally competent manner.
• Will attend Outreach Events or Health Fairs as scheduled by Supervisor
• Assess patient flow from waiting room to clinic; communicate with clinic regarding patients with extended wait times.
• Collects co-pays, sliding fee discount payment, and past due balances

• Network and complete professional development activities to enhance knowledge, skills, and abilities.
• Attend meetings, training, and other events as requested.
• Provide backup coverage and assistance to other employees as required or requested.
• Offer to assist others in the department to effectively handle workload.
• Cross-train others and participates in cross-training to enhance skills.
• Act in compliance with contracts, laws, regulations, BCHC policies procedures and standards.