JOB DESCRIPTION

Carnival UK is a leading name in the UK cruising sector, dedicated to delivering unforgettable holiday happiness to our guests across all our brands. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation within the Maritime Team here at Carnival UK, we are seeking a Health Services Administration Team Leader to bring fresh insights and expertise to our department.

WHAT YOU’LL BRING:

Your unique background and skills are what will make you stand out. We’re looking for:

• Strong proficiency in Microsoft 365 and the ability to implement smart, tech-enabled solutions
• Leadership experience, especially in guiding teams through change and improvement
• Experience managing shared inboxes, diary coordination, and administrative workflows
• Proven ability to streamline manual processes and introduce sustainable improvements
• Confidence in multi-stakeholder environments, with excellent organisational skills

APPLICATION GUIDANCE

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about the maritime industry and looking for an opportunity to grow, we’d love to hear from you.

ABOUT US

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

ROLE OVERVIEW

This pivotal role will involve:

• Leading a newly formed shared administration function, line managing two Senior Advisors
• Driving process improvement and digital transformation across administrative workflows
• Coordinating diary management, inboxes, travel, ship visits, and invoice processing
• Collaborating with stakeholders across Health Services to ensure efficient and resilient support

This role is positioned at CUK10 level within our organization and is available on a full-time permanent basis. We offer hybrid work including up to two days from home.

Working with us means more than just a role in the maritime industry. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling i