Health Services Support Agent (German Speaker) at Atlean World

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Care, Technical Assistance, Order Management, Empathy, Active Listening, Technical Support, Troubleshooting, Communication Skills, Attention to Detail, Problem-Solving, Multichannel Support, Healthcare Knowledge, Fast-Paced Environment, German Language, English Language

Industry

Business Consulting and Services

Description

Join a global leader in insulin delivery and diabetes technology. We design, manufacture, and sell advanced automated insulin delivery systems that ease the burden of diabetes management, creating new possibilities for patients, their loved ones, and healthcare providers. Key Responsibilities: • Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets. • Deliver technical support and troubleshooting for medical diabetes devices and accessories. • Assist patients with product usage through multichannel support (calls, email, chat, SMS). • Manage order intake, renewals, and documentation in compliance with guidelines. • Apply active listening and empathy in sensitive situations. • Follow defined procedures and scripts to ensure regulatory and safety standards. Fluent, verbal and written, in German and English. Strong customer service skills with a focus on empathy and problem-solving. Experience in technical support or healthcare-related fields is preferred. Ability to manage multiple tasks and work effectively in a fast-paced environment. Excellent communication skills and attention to detail. Be part of a multicultural, welcoming team that values your ideas and growth Work from our office in Porto, one of Europe’s most vibrant cities Opportunities to develop professionally and gain experience with cutting-edge tech products Enjoy a supportive environment where your work truly makes a difference Relocation package included Your flight is on us – we’ll get you safely to Portugal Warm welcome at the airport and help to settle in Comfortable accommodation in shared apartments Free Portuguese lessons to get you speaking like a local Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Get to know Atlean World 👇 Atlean World will be your recruitment partner every step of the way. Think of us as your guide on this exciting journey. Your journey with us: A warm welcome The moment you apply, one of our recruiters will reach out to you. We’ll have a friendly chat, walk you through the role, and make sure you feel confident about what’s ahead. Your questions answered Got doubts or curiosities? Ask away. Our recruiters are here to clear things up and give you a full picture of the opportunity. Connecting you to the right place Once you’re excited and ready, we’ll prepare you for the next steps and introduce you to our client. We’re the bridge between your ambition and the career you’re looking for. Here for you, always Our support doesn’t stop with the introduction. We stay by your side throughout the process, ready to help with anything you need from clarifying details to giving guidance. Your Next Job, Without Boundaries!

Responsibilities

Provide exceptional customer care and technical assistance for medical devices while managing order intake and documentation. Deliver technical support and troubleshooting for diabetes devices through various communication channels.