Health Support Officer at Medibank Private Limited

Soansville, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Call centre operations, Telephone communication, Empathy, Rapport building, Computer literacy, Software navigation, Data entry, Appointment scheduling, Healthcare administration

Industry

Insurance

Description

Your career in healthcare made personal At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. The Opportunity We have an exciting opportunity for you to join our amazing Outpatient Direct Team as Health Support Officer. Become our next HSO super star by delivering excellent telephone service to assist WA public hospitals to manage their outpatient appointments at certain specialties/clinics. As a Health Support officer, you will act as the first point of contact for patients who wish to cancel and/or reschedule their appointments, update contact details, and provide general information regarding outpatient appointments. This is a Permanent – Full time (37.5 hours a week) and Work from Home role which require you to have fast, reliable internet and appropriate workspace to ensure privacy whilst working. We will provide you with the equipment, training and support you need to succeed in your role. Shifts are 8 hrs and will be scheduled across our operating hours of 7.30am-5.30pm WST, Monday to Friday, so flexibility to work across these hours will be key. This role will commence on 2nd June 2026 with 2 weeks full time face to face training (8:30am – 4:30pm). After training you will move to your full time roster working from home from 15th June 2026. About you You will have minimum 1 year experience working in a high demand customer service/call centre inbound service (preferable in Health Care setting / Medical-clinical reception), with a strong motivation for delivering excellent and efficient customer service by building quick rapport and convey empathy with callers over the phone. You are a computer and tech savvy and you feel completely comfortable navigating different screens and software and picking up new systems. Above all you love working in a team and, you are motivated and driven to build a career in healthcare. Our much-loved Perks Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means Great work life balance Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)! Right now, our employees also have a 25% discount on travel insurance. 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads. Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in. Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets (Spendless), Wyndham Travel and more Learn more about Amplar Health at https://amplarhealth.com.au Be Yourself. Belong Here We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser) Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence. Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

Responsibilities

The Health Support Officer acts as the primary contact for patients to manage outpatient appointments, including cancellations and rescheduling. They are responsible for updating patient details and providing general information while delivering excellent telephone service.