SUMMARY

This position is in Nutrition and Food Services (NFS) located in Department of Veterans Affairs Medical Center, Fayetteville, NC. The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. Incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets.

QUALIFICATIONS

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/25/2025.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.
• Examples of specialized experience would typically include, but are not limited to: Practicing excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person; maintaining the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests; following local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet; Retrieving computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists and other simple information to assist in meal delivery; conducting meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successful completion of a full four (4) year course of study leading to a bachelor’s degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite.

OR,

• Combination: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above. The education portion must include courses directly related to the work of the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university.

For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

EDUCATION

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

HOW YOU WILL BE EVALUATED

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Communication
• Computer Skills
• Customer Service
• Food Service

USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

DUTIES

Duties and responsibilities for this position include, but not limited to the following:

• Handles patient meal service orders.
• Completes quality monitors to ensure food items/menu selections for regular and therapeutic diets are prepared and served appropriately (i.e. accuracy, timeliness, appearance, and temperature, dysphagia food testing).
• Ensures all food/supplies are covered, labeled, and dated.
• Stores, rotates and inventories stock items and disposes outdated food/beverages.
• Advises supervisor of any special orders or changes needed that may impact food production, including instances when substitutions are needed due to food preferences.
• Collaborates with Dietitians regarding food/drug interactions and notifies clinical staff of potential issues.
• Follows policies and procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet.
• Conducts meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed.
• Triages calls from inpatient/outpatient clinics and procedure areas related to patient meal/nourishments.
• Assists patients in selection of the proper foods according to their individual diet.
• Takes appropriate action to maximize patient satisfaction with meal service.
• Answers questions and provides information about menu and food items.
• Conducts patient rounds to discuss menu available food items and ways to order meals.
• Enters meal orders into a computerized system.
• Retrieves computerized information/printouts to assist with tray and/or nourishment assembly.
• Collecting, compiling, and entering data from patient satisfaction surveys.
• Prints lists, reports, labels, and tray tickets following established local procedures.
• Performs other related duties as assigned.

Work Schedule: Full time,Varies from 5:00am to 7:00pm including Weekends & Holidays.
Position Description/PD#: Health Technician (Dietetic)/99855-A
Financial Disclosure: No

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Communication
• Computer Skills
• Customer Service
• Food Servic