Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for residents to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping residents maintain an active and independent lifestyle.
Strawberry Fields is set among beautifully landscaped gardens near Stapleford in Greater Cambridge. Strawberry Fields is newest village in the Rangeford portfolio and will provide an exciting and dynamic environment for our owners who will have access to a multitude of facilities including a restaurant, bar, spa and swimming pool.
We have a new and exciting opportunity to join the village team. With the support and guidance of the Village Manager, the Health and Wellbeing Manager will have responsibility for the Health and Wellbeing offer provided to owners and visitors at Strawberry Fields. They will be responsible for the development of the Spa and services offered, and will ensure that there is a diary of classes and events planned for owners, whilst focussing on driving public targeted membership sales and associated services.
In addition, they will work closely with owners to ensure they can stay fit and healthy and make the best use of our facilities to the benefit of their lives at the village.
The role holder will welcome, inspire and motivate all of its users, to ensure they have an excellent experience when they visit the spa - whether it is just from time to time or as a regular visitor.
The successful candidate will be able to manage the challenges that come from opening a new spa facility. They must be highly visible to colleagues, owners and visitors alike, whilst supporting the Village Manager, across the business, to ensure the success of the village, and to deputise in their absence.
An understanding of potential issues and challenges of working with an older demographic is essential.

REQUIREMENTS

Must have at least 3 years previous relevant experience, with 2 years at a minimum level of Team leader/ supervisor, in a leisure or spa facility in any of the following - high end hotel, leisure club/spa, retirement village or similar retirement community. A positive, welcoming attitude and outstanding communication skills
· Commitment to delivering a high level of customer service
· Degree/HND/NVQ level 4 in Leisure/sports/fitness or similar or equivalent level of experience
· Team leadership/supervision
· Clean Driving licence
· A Current Pool Plant Operator Certificate
· First Aid Qualifications and Experience is also advantageous
· Excellent personal presentation standards
· A good level of computer literacy, including Excel, Word and Outlook
· Fluent in English both verbal and written

BENEFITS

• Competitive salary
• Company pension
• Access to the Rangeford Benefits Hub
• Health Care Cash Plan
• Life Cover
• Employee Assistance Programme including access to a virtual GP
• Discounted food and beverage on or off duty
  Working hours will be 37.5 hours per week, to be worked Monday to Friday with occasional evening and weekend work where required for owner events.
  Due to the nature of the environment the successful will be required to undertake a DBS check - paid for by us.
  Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills or duties
  Rangeford Villages is committed to promoting equal opportunities, diversity, and inclusion in our workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our employees, clients, and the communities we serve. We welcome applications from all qualified individuals regardless of race, colour, national origin, ethnicity, ancestry, age, sex, gender, gender identity, sexual orientation, religion, marital status, disability, or any other protected status. We embrace diversity and inclusion as a source of strength and innovation
  Job Types: Full-time, Permanent
  Pay: £30,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Store discount

Schedule:

• Day shift

Ability to commute/relocate:

• Cambridge CB22 5BX: reliably commute or plan to relocate before starting work (required)

Experience:

• Team Leader/Supervisor: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Health S

· Customer Service - Provide consistent high standards of customer service by greeting and assisting customers.
· Owners – working with owners to ensure that they are using the facilities in a safe manner, providing gym/spa inductions and programmes
· Pool - Taking responsibility of the swimming pool maintenance and plant. This includes chemical and safety testing.
· Supervision of Spa and Pool –responsible for organising appropriate staffing cover of the Spa and pool.
· Fitness classes –develop a variety of fitness classes available for residents on a weekly ongoing basis. This will include completing fitness assessments, delivering classes where qualified, gaining feedback from residents regarding appropriate classes along with sourcing and managing suitably qualified instructors.
· Treatment Rooms – oversee room rentals
· Stock Control – The role will hold overall responsibility for all stock, laundry and products within the Spa, maintaining appropriate levels
· Maintenance and upkeep –ensure facilities maintained and kept to a high standard, providing a safe and clean spa and leisure environment
· Actively promote Leisure Club membership to target audience within local area, using local press, networking and social media
· Deal with all membership enquiries, membership sales and renewals in line with prearranged targets and take and administer bookings and payments where necessary