PURPOSE AND SCOPE:
Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.
Be the “face” of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Under general supervision, follows established company policies and procedures and applies acquired job skills to:
Patient Engagement and Front Desk - Responsibilities may include the following based on location and business need:
- Answering telephone & routing calls to the appropriate person
- Professionally greet all patients and guests.
- Maintain a professional environment at all times. Monitors the reception and waiting areas.
- Distributing incoming mail.
- Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures.
- Ensure all aspects of patient confidentiality are maintained at all times
Scheduling and Registration - Responsibilities may include the following based on location and business need:
- Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
- Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
- Organizes travel for patients by contacting and providing requested medical records.
- Coordinates with transient patient paperwork.
- Coordinates transfer placements and confirmations along with Clinical Manager.
- Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
- Assist with medical appointment referrals and scheduling.
- Assist with transportation coordination and referrals.
- Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART.
- Monthly insurance card scanning
Administrative and Additional Responsibilities - Responsibilities may include the following based on location and business need:
- Setting up and maintaining filing systems and basic databases as applicable.
- Completing forms and reports as required by the various company offices and outside vendors and agencies.
- Preparing purchase orders using the appropriate software application.
- Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
- Maintaining inventory of the necessary office supplies
- Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc).
- Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data.
- Assemble, file and maintain patient medical records
- Print patient schedule and pull patient charts daily.
- Arrange for package pickup and delivery.
- Assists with month-end reporting requirements.
- Participate in collaboration sessions such as center/team huddles and staff meetings.
- Attend education and training sessions as appropriate and apply key learnings.
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