Healthcare Administrative Associate Lead, Family Medicine - Colonial Avenue at Carilion Clinic

Roanoke, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Medical Terminology, Office Procedures, Data Entry, Communication Skills, Interpersonal Skills, Problem Solving, Clerical Duties, Patient Registration, Patient Scheduling, Medical Record Maintenance, Billing, Technical Support, Multi-tasking, Organizational Skills, Professionalism

Industry

Hospitals and Health Care

Description

Employment Status: Full time Shift: Day (United States of America) Facility: 3369 Colonial Ave SW - Roanoke Requisition Number: R154458 Healthcare Administrative Associate Lead, Family Medicine - Colonial Avenue (Open) How You’ll Help Transform Healthcare: Healthcare Administrative Associate Lead Oversees details of maintaining an efficient and professional front office area. Accountable for performing a minimum of four of the core job responsibilities (patient registration, patient scheduling, switchboard/phones, patient check in process, patient check out process, and/or medical record maintenance) in addition to basic and more complex front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department. Performs additional functions related to front office operations to meet specific needs of the practice, clinic and/or department. Serves as a resource person for patients, physicians, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. Makes appropriate decisions, reasoning, and problem solving to solve more complex problems related to the front office operations. Prioritizes and performs clerical duties to maintain basic front office workflow functions as primary responsibility or back up and as applicable to the worksite: greets, screens, and provides service to patients and visitors; processes mail, faxes and other documents; maintains multi-line phone system/switchboard; schedules, registers, check in/out patients; maintain medical records; performs data entry, word processing, and spreadsheet functions; runs and maintains reports; performs charge entry; processes billing documents and researches and resolves issues; and other duties as assigned by the Site Manager/Director. Oversees details of maintaining an efficient and professional area, coordinating workflow, staff scheduling, new staff orientation, and clear task delegation as applicable to the worksite. Contributes to the interview and performance review processes as requested by the Site Manager/Director. Maintains thorough knowledge of information system(s) for patient scheduling, registration, and reporting functions. Provides new staff orientation and technical support as applicable to the worksite. Switchboard/phones: Demonstrates customer focused telephone etiquette to ensure all calls are received, screened and routed timely and appropriately; emergency calls, staff pages, and overhead announcements are processed according to established procedures; messages are retrieved and routed accurately; and follows beginning and end of day phone procedures. Effectively manages a high volume of calls, large number of incoming switchboard lines, and/or resolves complex patient issues. Registration: Ensures all insurance, demographic, and eligibility information is obtained and entered into the appropriate system(s) accurately and in accordance with established procedures. Ensures patient signatures are obtained on all necessary documents. Verifies referral and authorization requirements are met. Insurance Referrals/Billing: Collects co-payments, deductibles, and other self-pay amounts at time of service. Completes referral process within required timeframe and resolves billing inquiry questions effectively. Maintains cash box and receipt books: receiving payments on accounts, daily balancing of cash drawer and credit card receipts, as applicable. What We Require: Education: High School diploma required. Experience: Minimum of three (3) years prior experience in a physician office/medical office required. Previous registration and/or medical insurance experience required. Licensure, certification, and/or registration: AHA BLS-HCP desirable. Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, and good organizational, communication, and interpersonal skills. Ability to use electronic medical records. Ability to multi-task essential. Recruiter: RHONDA JOHNSON Recruiter Email: rejohnson@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued education and training In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.

Responsibilities

The Healthcare Administrative Associate Lead oversees the front office operations, ensuring efficiency and professionalism. They are responsible for performing core job responsibilities such as patient registration, scheduling, and maintaining medical records.