ABOUT US

In-Home Therapeutics Inc. is one of Ontario’s leading providers of in-home physiotherapy. We pride ourselves on providing compassionate, patient-centered rehabilitation to underserved populations. Our multilingual team of physiotherapists delivers expert care in clients’ homes, eliminating access barriers and reducing system burden.

QUALIFICATIONS

• Experience in healthcare administration, physiotherapy coordination, or a related field
• Familiarity with billing procedures (HCAI, Jane App, WSIB, private insurance)
• Experience handling payroll (knowledge of CRA remittance or contractor invoicing an asset)
• Strong organizational, communication, and problem-solving skills
• Proficiency with digital platforms: Google Suite, Slack, Jane App
• Knowledge of PHIPA, privacy compliance, and College regulations
• Bonus: Clinical background (PTA, OT assistant) or experience with community/homecare coordination

ROLE SUMMARY

As the Physiotherapy Coordinator, you will be the operational backbone of our growing team of 50+ physiotherapists. This role involves overseeing patient intake, clinician matching, billing, payroll processing, and administrative systems. You will act as a critical liaison between therapists, administrative staff, and partner organizations to ensure seamless delivery of care.

KEY RESPONSIBILITIES

• Manage day-to-day clinician support and scheduling logistics
• Coordinate patient triage and intake through our two-way matching system
• Liaise with referring physicians, partner organizations, and billing staff
• Support onboarding of new physiotherapists (intake forms, access, orientation)
• Monitor caseload distribution and optimize travel tier allocation
• Handle urgent scheduling adjustments and general clinical coordination
• Administer billing processes through Jane App and HCAI for MVA, WSIB, and private pay
• Oversee bi-weekly payroll for physiotherapists and administrative staff
• Maintain compliance with PHIPA and College of Physiotherapists of Ontario standards
• Use digital tools (Slack, Google Workspace, Typeform, Jane App) for communication and coordination
• Help foster a collaborative, supportive team environment