Full job description

Job Introduction

Make a Difference Where It Matters Most

Join our dedicated healthcare team at HMP Norwich as a Healthcare Assistant, where every day offers variety, purpose, and the opportunity to make a real difference to people's lives.

Working within a secure environment, you will support the delivery of high-quality patient care as part of a multidisciplinary team, collaborating with nurses, therapists, and other healthcare professionals. Your responsibilities will include preparing clinical areas, supporting patients attending clinics, assisting with healthcare activities, and helping to ensure safe, effective, and compassionate care.

We are committed to supporting your development from day one. As part of a comprehensive induction programme, you will complete the Care Certificate, helping you build the skills, confidence, and clinical knowledge needed to succeed in the role.

This is an excellent opportunity to join a nurse-led service providing 24/7 healthcare, where patient safety, dignity, and wellbeing are at the heart of everything we do.

Shift Pattern

Enjoy a rota that offers both variety and flexibility, helping you achieve a healthy work-life balance while benefiting from enhanced rates of pay.

You will work 11.75-hour shifts (10.75 paid hours plus a 1-hour unpaid break) on a rotating rota across the week. The role includes night shifts and alternate weekends, with generous enhancements for nights and weekends that can significantly increase your overall earnings.

Day shifts typically run between 7:00am and 6:45pm, and full-time hours are generally worked on a pattern of three shifts one week and four shifts the next, providing regular days off throughout the month.

Package Description

As a Healthcare Assistant you will be part of our valued team based at HMP Norwich, receiving access to exclusive rewards and benefits including:

• A starting salary of £24,486 with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

Main Responsibilities

• Work as part of a multidisciplinary team to deliver safe, effective and compassionate care in line with agreed clinical standards.
• Participate in assessing patient needs and support the delivery of holistic care programmes.
• Assist with medicines management tasks following appropriate training, including safe storage, ordering, transporting and supervised administration of medication.
• Support clinics by preparing clinical spaces, assisting senior staff, and ensuring smooth patient flow.
• Undertake delegated clinical interventions and maintain accurate, contemporaneous patient records.
• Promote patient health, wellbeing, privacy and dignity at all times.
• Work closely with senior team members to manage your workload and respond to changing clinical priorities.
• Support clerical and administrative duties to ensure seamless service delivery.
• Collaborate with other professionals, internal teams and external agencies involved in patient care.