DESCRIPTION

Passionate about contributing to DMC’s service development across our Dermatology Service Team and more widely across the organisation, enabling you to be involved in the decisions that affect our care delivery.
Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to people’s lives.
To assist the clinician in running the day-to-day operation of dermatology outpatient clinics. To organise the setup of each clinic ensuring everything is prepared prior to the clinic date, manage, record and process patient’s personal data. To support the patient throughout their care journey.

EXPERIENCE:

• Minimum 6-month experience in the last 2 years in the UK, as an HCA
• Hands on interaction with patients in a healthcare setting
• Experience working in outpatient setting or hospital setting

KNOWLEDGE AND TECHNICAL ABILITY:

• High attention to detail and organisational skills to be able to effectively manage and prioritise one’s own workload
• Excellent at time management & planning
• Ability to work well under pressure and problem solve
• Ability to apply regulatory requirements and escalate where appropriate
• Excellent patient engagement, customer service and communication skills
• Ability to build and maintain effective working relationships with staff at all levels
• Empathetic approach to patients

• Liaise with Referral Management Centre to ensure the appointments are correctly scheduled for the clinic
• Ensure the PC/laptop is set up and ready for use
• Manage stock control at each site
• Ensure all other items such as emergency contact lists, patient survey, pathology forms and any other items are in place and ready for use
• Ensure the room is adequately equipped and working for each consultation prior to the clinic starting
• Ensure equipment is cleaned after use
• Ensure daily checklists are completed
• Make the consultant aware of any problems or possible problems during any clinics
• Alert the consultant and other staff members of any issues of quality and risk
• Will be required to transport certain equipment to and from clinic locations
• Any other duties as the line manager may decide
• To effectively manage own time, workload and resources
• To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training

Assisting in clinics

• To assist the consultant during the clinic with any reasonable request
• To meet and greet patients in the waiting area and show them through to the consultation room
• Provide high-level customer service skills with the patient and full engagement with the clinician
• Assist with minor surgical procedures as required
• Ensure all DMC equipment is put away in the correct storage area at the end of each clinic
• Ensure the room is left clean and tidy once the clinic has finished
• Ensure every patient completes the electronic (or paper) patient survey after their appointment before they leave the clinic
• To use patient electronical records SystmOne, in management of patients and dermatology clinic list
• Communicates with other departments – for example, Estates, Supplies Department
• To act as a chaperone in supporting both patients and clinicians during clinical procedures
• Management of infection control and prevention on site
• Adherence to management of cleaning and decontamination of clinic environment.
• To ensure the management of clinical stock levels through order, storage, and stock management