Full job description

JOB SUMMARY

We are looking for compassionate, reliable, and motivated Healthcare Assistants to provide high-quality, person-centred care to our clients in their own homes County Durham.

You will support clients with personal care and daily living activities, accurately maintain electronic care records, follow care plans and risk assessments, and communicate effectively with clients, families, the office team, and healthcare professionals.

If you are committed to delivering outstanding care, maintaining professional standards, and continuously developing your skills through training, we would love to hear from you.

DUTIES AND RESPONSIBILITIES:

Deliver Safe, Person-Centred Care

• Provide high-quality personal care and practical support in accordance with each client's care plan, promoting dignity, independence, choice, privacy, and wellbeing at all times.
• Assist with personal care, medication support (where authorised), nutrition, hydration, mobility, companionship, and other agreed care tasks while safeguarding clients from harm.

Accurately Maintain Digital Care Records and Documentation

• Competently use the organisation's electronic care management system to record care delivered, medication administration, observations, incidents, changes in a client's condition, and other required documentation.
• Read and understand care plans, risk assessments, and daily updates before each visit, ensuring all records are accurate, factual, timely, and compliant with regulatory requirements.

Communicate Effectively with All Stakeholders

• Maintain clear, professional, and respectful communication with clients, their families and representatives, the office team, Registered Manager, healthcare professionals, local authorities, and other agencies.
• Promptly report concerns, safeguarding issues, accidents, medication errors, missed visits, or significant changes in a client's physical, mental, or emotional wellbeing.

Follow Care Plans, Risk Assessments and Organisational Policies

• Deliver care in accordance with individual care plans, risk assessments, company policies, CQC regulations, and current legislation.
• Identify hazards, manage risks appropriately, maintain confidentiality, follow infection prevention and control procedures, and contribute to the continuous review of care plans by reporting any changes in client needs.

Participate in Continuous Learning and Professional Development

• Demonstrate a willingness to undertake mandatory and specialist training, competency assessments, supervision, spot checks, and annual appraisals.
• Maintain up-to-date knowledge of best practice, legislation, safeguarding, moving and handling, medication, infection control, and other essential areas to ensure the delivery of safe and effective care.

Work Reliably, Professionally and as Part of a Multidisciplinary Team

• Manage time effectively, attend scheduled visits punctually, respond flexibly to changes in rotas when required, and work collaboratively with colleagues to ensure continuity of care.
• Uphold professional standards, maintain appropriate professional boundaries, protect confidential information, wear the required uniform and PPE, and represent the organisation positively at all times.

Promote Safeguarding, Quality of Care and Client Wellbeing

• Remain vigilant for signs of abuse, neglect, self-neglect, exploitation, deterioration in health, or any other safeguarding concerns, and report them immediately in line with safeguarding procedures.
• Participate in quality assurance activities, including spot checks, audits, client reviews, and feedback processes, while actively contributing to the continuous improvement of care services.
• Demonstrate professionalism, compassion, and accountability at all times to ensure clients receive safe, effective, responsive, and high-quality care.

SKILLS REQUIRED:

• Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to build positive relationships with clients, families, colleagues, healthcare professionals, and other stakeholders.
• Digital and Record-Keeping Skills: Competent in using electronic care management systems to access care plans and risk assessments, accurately record care delivered, complete care notes, medication records, and maintain confidential documentation.
• Person-Centred Care and Clinical Awareness: Ability to deliver compassionate, high-quality care while following care plans, recognising changes in clients' health and wellbeing, and reporting concerns promptly.
• Organisation and Time Management: Ability to manage workload effectively, prioritise tasks, work independently, meet scheduled visit times, and adapt to changing client needs and rotas.
• Teamwork, Professionalism and Safeguarding: Ability to work collaboratively within a multidisciplinary team, maintain professional standards, uphold confidentiality, and demonstrate a sound understanding of safeguarding and health and safety responsibilities.
• Learning, Adaptability and Problem-Solving: Willingness to undertake mandatory training and continuous professional development, adapt to changing situations, exercise sound judgement, and respond calmly and effectively to challenges in the community.

EDUCATION AND QUALIFICATIONS:

• Care Certificate (or willingness to successfully complete the Care Certificate within the probationary period if not already achieved).
• Mandatory Care Training relevant to domiciliary care, including Safeguarding Adults & Children, Moving and Handling, Medication Awareness, Infection Prevention and Control, Basic Life Support, and First Aid, with a commitment to maintaining all training and competencies through regular refresher courses.

Pay: £12.90 per hour

Work authorisation:

• United Kingdom (preferred)

Work Location: In person