Healthcare Benefits & Care Navigator at Meta Care Inc

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Care Coordination, Patient Advocacy, Benefits Navigation, Interpersonal Communication, Problem Solving, Microsoft Office, Provider Network Navigation, Member Outreach, Case Management, Resource Coordination

Industry

Hospitals and Health Care

Description

Job Title: Healthcare Benefits & Care Navigator Location: Catholic Diocese of Austin, TX Job Type: Full-time Reports to: Vice President of Care Management Join a Mission Bigger Than Healthcare Meta Care is seeking a compassionate, relationship-driven individual to serve as a trusted advocate and guide for health plan members of the Catholic Diocese of Austin. This is more than a traditional healthcare role. We are looking for someone who is passionate about helping people navigate healthcare, understand their benefits, access needed resources, and improve their overall well-being. At Meta Care, we believe in delivering the right care, in the right place, at the right time. Through meaningful relationships and proactive support, our team helps members feel cared for, supported, and never alone in navigating healthcare challenges. This role is ideal for someone with experience in a busy healthcare environment who enjoys helping others, solving problems, and building trusted relationships. About the Role As a Healthcare Benefits & Care Navigator, you will serve as a consistent point of contact for members by helping them: Understand and utilize healthcare benefits Navigate provider networks and healthcare systems Coordinate appointments and services Access wellness and community resources Receive support during health challenges and transitions of care This is a relationship-centered role focused on advocacy, guidance, and support. You will not do this alone. Meta Care provides a dedicated support team including pharmacists, nutritionists, social workers, and leadership who work collaboratively to support member needs. Responsibilities Member Support & Relationship Building Build trusted relationships through outreach and ongoing communication Serve as a primary point of contact for members Provide guidance and support regarding healthcare and benefits questions Educate members on wellness resources and preventive care opportunities Identify barriers and connect members to available services and support Care Coordination & Navigation Assist members with scheduling medical and specialist appointments Help members navigate provider networks and healthcare systems Coordinate third-party services and resources when appropriate Connect members with transportation, home support, and community resources Advocacy & Follow-Up Support Provide support following hospitalizations or significant health events Help members access wellness tools and programs Advocate for members as they work through healthcare challenges Collaboration & Program Support Work closely with Meta Care's interdisciplinary support team Participate in team and client meetings Support outreach and member engagement efforts Maintain timely documentation and confidentiality Who We're Looking For We welcome candidates from many healthcare backgrounds including: Medical offices Care coordination Patient advocacy Provider offices Referral coordination Insurance verification Prior authorizations Population health Benefits navigation Practice management Clinical backgrounds including Medical Assistant, CNA, LPN, RN, or related experience are welcomed but not required. Ideal candidates possess: Strong interpersonal and communication skills Compassionate and service-oriented mindset Ability to manage multiple priorities Strong organizational skills and follow-through Comfort working independently and collaboratively Basic Microsoft Office proficiency Compensation & Benefits Competitive compensation based on experience and qualifications. Full-time employees are eligible for: Medical, dental, and vision insurance Meta Care contribution of 90% toward individual medical premiums Retirement plan Seven paid holidays Vacation and sick leave Availability Position available immediately. If you are passionate about helping others and want to be part of a mission-driven organization focused on relationships and meaningful impact, we encourage you to apply. Please send resume and cover letter to: REC@metacareusa.com Meta Care is proud to be an Equal Opportunity Employer and welcomes all qualified applicants.

Responsibilities

Serve as a primary point of contact for members to help them understand healthcare benefits and navigate provider networks. Coordinate medical appointments, access community resources, and provide advocacy during health transitions.