Healthcare Business Analyst at Village Care

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

85000.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Data Analysis, Reporting, Survey Data Analysis, Dashboard Creation, Net Promoter Score, Customer Satisfaction Tracking, Root Cause Analysis, Quality Assurance Testing, Sql, Tableau, Excel, Microsoft Office Suite

Industry

Hospitals and Health Care

Description

Healthcare Business Analyst *Full Time Hybrid* VillageCareMax 112 Charles Street, New York, NY 10014 Must reside in NY, NJ, CT The Customer Experience Analyst will help support the Customer Experience program by implementing initiatives that drive Member Experience improvement. Through utilizing data management tools, you'll analyze, measure, and report on Member and Provider measures of satisfaction. Some of your daily activities will include analyzing survey data, creating dashboards and creating reports around multiple lines of business. Some daily tasks will include: Compile, analyze and interpret varied and complex health care data to provide actionable insights Analyze survey data and create reports/dashboards to track net promoter score (NPS), customer satisfaction, Disenrollment, Retention, and other key metrics. Identify opportunities for improvement across multiple business lines using data-driven evidence from the customer experience program and other business data sources. Gather and analyze measurements to identify customer segments, issues, preferences, trends and provides recommendations. Interpret data, execute root causes analysis, and contribute to the success of customer experience efforts through reporting and analysis. Conduct quality assurance testing We would like to speak to those who have a Bachelor's degree along with 4+ years of experience in a related role. Working knowledge of SQL, Tableau, Excel, and Microsoft Office Suite required. There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you! PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care. VillageCare is an Equal Opportunity Employer.

Responsibilities

The Customer Experience Analyst will implement initiatives to improve Member Experience by analyzing, measuring, and reporting on Member and Provider satisfaction using data management tools. Daily activities involve compiling, analyzing, and interpreting complex healthcare data to generate actionable insights and track key metrics like NPS and retention.