CUSTOMER SERVICE REPRESENTATIVE

Job Description
Reports to: Customer Service Supervisor
Company: Vision Financial Services
Department: ServicePlus
Title: Senior Customer Service Representative (SCSR)
Classification: Non-Exempt
Date: 2025

POSITION SUMMARY:

The Senior Customer Service Representative (L2) is responsible for providing excellent customer service and support during inbound and outbound calls for Indiana Medicaid members. The representative is expected to manage a high volume of calls while maintaining accuracy. The primary roles of the positions are:
1. Assist members with inquiries related to their Medicaid coverage, benefits, and enrollment.
2. Meets individual and team performance goals.
3. Maintaining member records throughout all databases.
4. Transferring calls to the client’s call center as appropriate

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED.

PREFERRED EDUCATION AND EXPERIENCE

• One or two years’ experience in insurance.
• Knowledge of Medicaid
• Experience with Artiva software.
• Accounts Payable experience.
• Bi-lingual

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to handle complex accounts with little to no assistance.
• Ability to use the non-conformity to escalate issues.
• Ability to pass a knowledge assessment.
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have 1-2 years experience working in a call center environment?
• Have you worked in a remote and/or hybrid position before?
• Are you looking for full time or part time work?
• How soon would you be available to start?
• Are you able to perform weekend work if required?
• Do you have experience working with Medicaid/Medicare?
• This position pay’s $19 an hour. Does that meet your requirement?
• What is the best email address to reach you at?
• Were you referred for this position?

Location:

• Indiana (Required)

Work Location: Remot

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

OTHER RESPONSIBILITIES

• Adheres to the company’s values at all times
• Adheres to the organization’s confidentiality policy and the protection of confidential information at all times including all company policies and procedures.
• Treats clients, members, patients, guests, staff, and others with care, courtesy, and respect.