Healthcare Call Center Representative - Part Time at CT Orthopaedic Specialists

Hamden, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Time Management, Multitasking, Computer Proficiency, Interpersonal Skills, Patient Triage, Appointment Scheduling, Customer Service

Industry

Medical Practices

Description

Connecticut Orthopaedics has been named the #1 Physician Practice in Orthopaedics in Connecticut for two consecutive years. Interested in growing your career while making an impact in the lives of patients each and every day? Connecticut Orthopaedics is looking for a part-time Call Center Representative to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities! The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient’s objective for calling while providing exceptional customer service. Location & Schedule: This is an on-site position located in Hamden, CT. Essential Responsibilities: * Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient * Managing appointment requests for website * Registering patient into practice management system * Navigating provider schedules to schedule new or follow-up appointments * Knowledge of scheduling rules meeting provider team expectations * Operation of computer and its applications to meet job expectations * Performs other duties as assigned by their supervisor Skills and Abilities: * Ability to communicate effectively and clearly across all departments and to patients * Time management on phone calls * Ability to multitask in a high call volume call center * Strong aptitude in the use of computer applications * Exceptional interpersonal skills * Capability to navigate computer applications while speaking with patient Experience/Educational requirements: * High school diploma or equivalent required * Minimum 1 year of experience in customer service or call center environment What we offer: * Competitive salary, 401(k) contributions, and company-paid life insurance. * Generous PTO and paid holidays to promote work-life balance. * Access to training and development opportunities and Employee Assistance Program (EAP)

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Responsibilities

The representative manages incoming phone calls and website appointment requests to provide exceptional customer service to patients. Responsibilities include triaging calls, registering patients in the management system, and navigating provider schedules.