Healthcare Call Center at Teksystems Global Services LLC

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

20.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Healthcare, Medical Experience, Computer Skills, Communication, Problem Solving, Time Management, Attention to Detail

Industry

IT Services and IT Consulting

Description

Job Description In this position, Service Center Representatives will be working remotely and will be receiving inbound calls from various medical professionals, including but not limited to: • Medical Professionals (such as Doctors or Physicians) • Health Organization Staff (such as Administrators or other staff) • Health IT Staff or Third-Party Vendors More Specific Job Duties: In general, the questions our Representatives receive can be as simple as asking for help to reset a password, to requesting guidance walking through program details, requirements, and how to successfully report their Medicare Quality Reporting data via the appropriate CMS program’s portal. We aim to serve the Medicare and healthcare communities as educators who provide world-class customer service. While receiving phone calls is our primary source of contact, we also support the community via email, chat, and web portal as well. Entry-level representatives will be trained to support customers via Phone and Email/Web Portal. While we support various programs within the Service Center, new representatives will be provided foundational knowledge to support just one of these programs and the systems involved. Volume and call times vary between lines of business, with calls ranging anywhere from 13-15 minutes, to 30-45 minutes. Call times are ultimately dependent on the subject at hand and the time it takes to answer a customer’s questions. Please note you will be speaking with medical professionals who are working toward meeting reporting requirements that may be overwhelming to them. They may be understaffed, short on time, new to Medicare reporting and simply BUSY. Qualifications: Ability to work from home - internet requirements: minimum of 5 Mbps down (Preferred 20 Mbps down), and 1 Mbps upload. Wi-Fi is not an acceptable connection. The laptop must be hard-wired to a connection (modem) and they will provide the cabling necessary to do this. High school diploma is required Excellent computer skills and be able to listen to a phone call, talk and type at the same time. Healthcare / Medical experience Job Type & Location This is a Contract position based out of Minneapolis, MN. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

Service Center Representatives will receive inbound calls from medical professionals and provide assistance with various inquiries. They will also support the community via email, chat, and web portal.