ABOUT US:

Mav3rik is a strategic Salesforce implementation partner. We were established in late 2017 and are made up of cloud, mobile and web technology experts ranging from Salesforce Certified Technical Architects (CTA) to savvy developers. We have our headquarters in Australia with teams based in Sydney, Melbourne and Perth and in the Philippines. We offer the chance to work with the latest Salesforce and related technologies on projects ranging from traditional CRM deployments to custom apps on Heroku and an opportunity to work with and learn from Salesforce Certified Technical Architects (CTAs), highly-experienced and skilled consultants and developers. We are a certified Best Workplace by Great Places to Work. We have received a 97% satisfaction survey from our employees, who love to come to work every day. We are a lean company that keeps a culture of collaboration and excellence. We challenge the norms. We push the boundaries. We make it happen.

MINIMUM QUALIFICATIONS:

• Minimum of 7 years’ experience in the healthcare industry in roles such as clinical practice, healthcare administration, health operations, or healthcare project management Strong healthcare background with a clear understanding of clinical and/or operational workflows Experience participating in digital transformation or IT implementation projects in healthcare settings.
• Strong communication, stakeholder engagement, and relationship management skills.
• Organized, detail-oriented, and motivated to learn new technologies and ways of working.
• Comfortable collaborating with both healthcare professionals and technical teams.

PREFERRED QUALIFICATIONS:

• Familiarity with Salesforce or other digital health tools (including but not limited to: EHR, CRM).
• Experience working on or alongside IT project teams, ideally involving CRM or digital health platforms.
• Exposure to Agile delivery methodology or change management approaches.
• Experience working with public and/or private healthcare clients, including hospitals, health departments, aged care providers, or community health organizations.
• Involvement in or exposure to AI-driven healthcare initiatives ((including but not limited to: clinical decision support, predictive analytics, virtual health assistants).
• Passionate about improving healthcare delivery through innovation, human-centered design, and digital tools.
• Comfortable in fast-paced, collaborative, and lean team environments.
• Actively engaged in the healthcare innovation ecosystem, professional groups, or research networks.

• Business analysis, including review of existing healthcare processes, systems, and documentation.
• Lead and facilitate discovery sessions and workshops with healthcare stakeholders.
• Define user requirements and document use cases specific to healthcare operations.
• Collaborate with Solution and Technical Architects in co-designing system solutions aligned to healthcare needs.
• Map business requirements to Salesforce capabilities, focusing on usability and clinical/operational fit.
• Provide input to project estimates specific to business analysis and healthcare domain support.
• Support change management, user acceptance testing, and end-user training activities.
• Participate in the configuration and validation of Salesforce solutions in line with business requirements.
• Contribute to testing, documentation, and training materials tailored for healthcare users.
• Engage in post-deployment hypercare to support user adoption in healthcare environments.
• Provide feedback on continuous improvement opportunities, especially from a healthcare perspective.