Healthcare Customer Service Representative – English Voice at Percepta South Africa

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Voice Communication, Text Communication, Email Communication, Social Media Communication, Direct Messaging, Healthcare Insurance, Issue Resolution, Product Consultation, Computer Literacy, US English Proficiency

Industry

Outsourcing/Offshoring

Description

Healthcare Insurance Customer Service Representative – English Voice Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice, you’ll be be part of bringing humanity to business. Our employees have spoken their voices celebrate our purpose, team, and company culture. Our Great Place to Work® certification in India says it all! #experienceTTEC What You’ll Be Doing Do you have a passion for helping others and providing them peace of mind? (giving someone a piece of mind rhymes with this and carries a different connotation?)In this role, you'll work to resolve customer issues via phone and multiple platforms such as text, email, social media, direct messaging, and other nonverbal written communication channels. Whether it’s providing quick answers, offering compassionate product consultations, or resolving issues with a smile, you’ll be the difference between an average customer experience and an exceptional one. During a Typical Day, You’ll Answer incoming calls from healthcare plan members. Understand the coverage and healthcare requirements by interacting with members on phone Resolve member issues through verbal and written communication. What You Bring to the Role 1 year of customer service experience. Ability to read, write, and converse proficiently with in US English. Computer literacy. What You Can Expect Support for your career and professional development. An inclusive, community-minded organization that encourages giving back. A global team of curious, lifelong learners guided by our company values. A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives. A Bit More About Your Role We’re committed to ensuring you have the skills and support needed for success throughout your career. From your first day in training, through individualized engagement coaching, and access thousands of that support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught, your caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Lead and contribute to the success of both customer experiences and the overall team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, satisfied, and profitable customer experiences powered by a combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. TTEC embraces diversity and is committed to building a diverse and inclusive workforce, respecting and empowering different perspectives within our global teams. We aim to reflect the communities we serve, delivering not only amazing service and technology but also humanity. We ensure that all our employees feel valued, possess a sense of belonging, and comfortable being their authentic selves at work. As a global company, diversity is our strength allowing us to bring unique perspectives to the table. Primary Location: India- Maharashtra - Mumbai Job Title: Customer Care Representative

Responsibilities

The representative will resolve customer issues via phone and multiple written platforms like text, email, and social media, focusing on providing quick answers and compassionate product consultations. A typical day involves answering incoming calls from healthcare plan members, understanding their coverage, and resolving issues through verbal and written communication.