Healthcare Customer Service Representative- Start ASAP at Teksystems Global Services LLC

City of White Plains, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

21.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Calls, Customer Service, Call Flows, Pension Plans, Healthcare Plans, Disability Benefits, Data Entry, Multitasking, Switchboard Operation, Professionalism, Enthusiasm, Bilingual, High Call Volume Handling

Industry

IT Services and IT Consulting

Description

Key Responsibilities Handle 100–150 inbound calls per day from customers and clients. Provide high‑quality service while following defined scripts and call flows. Assist callers with questions related to pension plans, healthcare plans, disability benefits, and other financial information. Accurately document customer interactions and update internal databases in real time. Direct incoming calls through a high‑volume switchboard environment. Perform clerical and multitasking duties as assigned by management. Maintain professionalism, enthusiasm, and customer‑first communication at all times. Required Qualifications 1–3 years of healthcare call center experience. Experience handling high call volumes. Ability to work the required schedule: Training: 8:00–4:30 or 9:00–5:30 Post‑training: Must be able to work 11:00–8:00, including occasional Saturdays. Call center operates 8:00 AM–8:00 PM, Monday–Saturday. High School Diploma or GED. Strong data entry and multitasking skills. Preferred Qualifications Bilingual (any language). Experience in: Healthcare customer service Medical call centers Customer support environments Work Environment On‑site call center with 25–30 Customer Service Representatives across Pension, Healthcare, and PFA teams, plus 5 Appeals CSRs. Union environment with strong employee support and long‑term retention. Management is results‑driven but maintains a laid‑back, family‑like culture. Leadership includes four managers and a Call Center Director (Rey Lago). Employee Value Proposition Employees who convert to permanent status enjoy: Union pension and comprehensive benefits Salary increases, bonuses, and paid vacation A workplace with very low turnover—many employees stay 15–30 years Weekly celebrations (cake for birthdays, anniversaries, etc.) Participation in charitable events A fun, engaging culture—Customer Service Week includes catered lunches, games, magicians, and more Job Type & Location This is a Contract to Hire position based out of White Plains, NY. Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in White Plains,NY. Application Deadline This position is anticipated to close on Feb 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The representative will manage 100–150 inbound calls daily, assisting customers with inquiries regarding pension plans, healthcare plans, and disability benefits while adhering to defined scripts. Duties also include real-time documentation of interactions, updating databases, and directing calls through a high-volume switchboard.