Healthcare Customer Service Representative at Tech Systems

Glendale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

21.0

Posted On

16 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Prior Authorization, Insurance Verification, Benefit Verification, Microsoft Excel, Data Entry, Scheduling, Medical Terminology, Patient Outreach, Care Coordination

Industry

IT Services and IT Consulting

Description

Job Title: Campus Support – CSR Workplace Type: On-site Location: 1500 South Central Avenue, Glendale, California, 91204, United States Category: Healthcare Customer Service Representative Overview: We are hiring 10 consultants for a special project supporting the Campus Support Center in Glendale, CA. This team will assist 8 full-time employees in delivering high-quality patient outreach and care coordination. Responsibilities: Make outbound calls to patients for: Pharmacy refill confirmations Annual wellness visit scheduling ER outreach for frequent emergency room visitors New authorizations and other leadership-driven initiatives Accurately enter and manage data in Excel and internal systems Perform insurance and benefit verifications Coordinate care and follow-up tasks as needed Must-Have Skills: Customer service experience in a healthcare or call center setting Prior authorization and insurance/benefit verification Excel proficiency (hide, copy, paste, filter) Data entry and scheduling Familiarity with medical terminology Nice-to-Have Skills: Project coordination or management experience Broader medical or clinical experience Schedule: Monday–Friday 8:30-5pm (A LOT of OT available but not required) Why Join Us: You’ll be part of a high-impact team handling critical patient outreach and special projects. This is a fast-paced environment with a strong sense of purpose and collaboration. Job Type & Location This is a Contract position based out of Glendale, CA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Glendale,CA. Application Deadline This position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Perform outbound patient outreach for pharmacy refills, wellness visits, and ER follow-ups. Manage data entry in Excel and internal systems while coordinating care and insurance verifications.