Healthcare Customer Service Representative at Tech Systems

Salem, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

19.0

Posted On

12 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Medicare Knowledge, Claims Processing, Benefits Interpretation, Microsoft Office, Computer Literacy, Phone Etiquette, Active Listening, Empathy, Conflict Resolution, Triage, Verbal Communication, Data Documentation, Multi-tasking, Time Management

Industry

IT Services and IT Consulting

Description

Job Title: Healthcare Customer Service Representative Job Description This role provides exceptional customer service to Medicare Advantage members by answering coverage and claims questions, accurately interpreting benefits and policy provisions, and resolving issues in a high-volume call center environment. You will research and triage member concerns, advocate for customers by clearly explaining their benefits, and ensure every interaction is handled with professionalism, empathy, and a strong focus on resolution. Responsibilities Provide excellent customer service to Medicare Advantage members through phone-based support. Assist members with coverage, benefits, and claims-related questions in a clear and accurate manner. Accurately interpret benefits and policy provisions across all products and plans. Conduct research on member inquiries and perform timely follow-up to ensure prompt resolution. Work efficiently in a high-volume call center while maintaining a professional, polite, and courteous demeanor. Research, investigate, and triage customer issues of concern and dissatisfaction as assigned. Advocate for members by explaining benefits in a detailed, clear, and courteous way so they are easily understood. Document interactions and outcomes accurately while navigating multiple computer systems and tools. Meet or exceed call center performance metrics and expectations related to quality, productivity, and customer satisfaction. Collaborate with internal teams and departments as needed to resolve complex member issues. Essential Skills Proven customer service and customer support experience, preferably in a call center environment. Demonstrated call center experience with an understanding of call center metrics and performance expectations. Strong computer literacy and ability to navigate multiple systems and applications simultaneously. Proficiency using Microsoft Windows and Microsoft Office applications. Tech-savvy approach with the ability to quickly learn new systems and tools. Excellent phone etiquette and a consistently professional demeanor. Ability to resolve customer service issues effectively and efficiently. Strong empathy and active listening skills, with a genuine focus on member needs. Customer service–oriented mindset with a commitment to high-quality member experiences. Additional Skills & Qualifications Prior healthcare or health insurance experience, especially with Medicare, is preferred. Experience working in a high-volume call center or customer service department. Comfort working with benefits, coverage, and claims-related information. Ability to manage multiple tasks while maintaining accuracy and attention to detail. Strong verbal communication skills with the ability to explain complex information in simple terms. Why Work Here? You will join a mission-driven organization focused on supporting Medicare members with care and respect. The role offers the potential for remote or hybrid work options once you transition to a permanent status, providing added flexibility and work-life balance. You will develop valuable skills in healthcare, customer service, and call center operations while working with modern systems and supportive colleagues. Opportunities for overtime during peak seasons can provide additional earning potential and experience. Work Environment This position is based in a customer service representative department that supports a Medicare healthcare provider. You will work primarily on-site in a call center environment, handling inbound calls from members and using multiple computer systems and Microsoft Office tools throughout the day. Standard hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. Outside of open enrollment, you must be able to work any shift within this window. During open enrollment (October through March), weekend work is required and overtime opportunities are available. The environment is professional and fast-paced, with a focus on phone-based support and adherence to call center performance standards. Job Type & Location This is a Contract to Hire position based out of Salem, OR. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salem,OR. Application Deadline This position is anticipated to close on Jul 13, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Provide high-volume phone support to Medicare Advantage members by answering coverage, benefits, and claims questions. Research and triage member concerns while documenting interactions accurately across multiple computer systems.