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Healthcare Outreach Assistant - ZR_29458_JOB at BruntWork

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Calling, Appointment Setting, Healthcare Background, Fluent English, Customer Service, Empathetic Communication, Web-Based Platforms, Professional Phone Manner

Industry

Staffing and Recruiting

Description

This is a remote position. Role Name: Healthcare Outreach Assistant Schedule: 20+ hours per week) Flexible hours (for the agent) anytime from Mon–Sun, 10:00 AM–5:30 PM Client Timezone: EST Scope: Starting at minimum 20 hours per week Exclusively outbound calls to existing patients (no cold calling) Calls made through Talkito app via Twilio service to display doctor's office numbers Working with existing patient databases from established healthcare providers Potential for expansion to full-time hours based on performance and business needs Remote work environment with flexible scheduling options Responsibilities: Make outbound calls to existing patients from healthcare provider offices Deliver a brief 20-second script to inform patients about the chronic care management program Explain the virtual nurse service in a clear and reassuring manner Deploy the virtual nurse system by clicking a button in the company's web platform after patient consent Handle patient questions and concerns about the new program with empathy and professionalism Maintain accurate records of patient interactions and deployment activities Follow established scripts and protocols to ensure consistent messaging Requirements: Experience with outbound calling or appointment setting required Healthcare or medical background Fluent English communication skills with clear articulation Western accent strongly preferred due to patient demographic and scam call concerns Strong customer service orientation and empathetic communication style Comfortable using web-based platforms and technology systems Ability to handle conversations with elderly patients who may be cautious about new programs Professional phone manner and ability to build trust quickly Independent Contractor Perks: WITH INCENTIVES Permanent work-from-home Immediate hiring Steady freelance job ZR_29458_JOB

Responsibilities

Make outbound calls to existing patients to inform them about the chronic care management program and explain the virtual nurse service. Handle patient questions and maintain accurate records of interactions.