Healthcare Provider Success Assistant at GrowthAssistant

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

70000.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Operations, Customer Support, Healthcare Operations, Communication, Triage, Workflow Execution, Data Entry, Organization, Responsiveness, Tech-Savvy, CRM, Ticketing Tools

Industry

Staffing and Recruiting

Description

Join GrowthAssistant as a Healthcare Provider Success Assistant! The Healthcare Provider Success Assistant focuses on executing manual, repeatable processes that ensure providers have a seamless operational experience — from responding to inquiries and managing requests to supporting onboarding, offboarding, and leave processes. You’ll collaborate closely with the Provider Success team to maintain smooth workflows, accurate data updates across systems, and timely communication with providers. This is an excellent opportunity for someone who is detail-oriented, tech-savvy, and passionate about operational excellence in healthcare. Salary Range: PHP 60,000 - 70,000 per month Note: Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results. The Benefits Work Set-up: Permanent Work From Home Bonuses: Attendance Bonus of $ 25 for every monthly perfect attendance Performance Bonus Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 to 3 years in service Referral Bonus of $ 300 for every successful referral Holiday Paid Time Off (PTO) for 7 days in a year Paid Time Offs (PTO) for 6 days in a year Healthcare Plan Shift: 8:00 AM - 5:00 PM PST - (Sunday to Thursday) or (Monday to Friday) Core Tasks: Serve as a first-line responder for incoming provider questions and requests via email or portal. Triage and escalate issues appropriately while ensuring timely, professional, and accurate responses. Support proactive provider outreach initiatives (e.g., status updates, reminders, compliance checks). Execute standardized workflows such as leave of absence processing, data updates, and documentation management across internal platforms. Update provider information in designated systems and ensure all records are accurate and up to date. Monitor incoming requests, categorize them appropriately, and close tickets once resolved. Must-Have: 2+ years in administrative operations, customer support, or healthcare operations. Excellent written and verbal English communication skills. Proven ability to follow structured processes and maintain high accuracy in data entry. Highly organized, dependable, and responsive in a fast-paced environment. Tech-savvy with experience navigating multiple software systems. Prior experience in telehealth, healthcare administration, or healthcare adjacent roles Nice-to-Have: Familiarity with CRM or ticketing tools (e.g., Zendesk, Salesforce, HubSpot). Experience in mental health care specifically Bachelor’s degree If you’re organized, proactive, and enjoy helping others work efficiently, this is your chance to make a real impact. Join our team and support providers in delivering exceptional care!

Responsibilities

The assistant will serve as the first line of response for provider inquiries, triaging and escalating issues while supporting proactive outreach initiatives. Key tasks include executing standardized workflows like leave processing, managing data updates across systems, and ensuring accurate record keeping.