Healthcare Receptionist - ZR_29886_JOB at BruntWork

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Background, Medical Terminology, Customer Service, HIPAA Compliance, Professional Phone Manner, Patient Intake, Scheduling, Medical Reception, Ophthalmology Experience, LASIK Experience, Surgical Practice Experience

Industry

Staffing and Recruiting

Description

This is a remote position. Part-time 1 Mon.Tues, Wed,Thurs, Sat and Sun 5pm - 9pm PST 24 hours a week Part-time 2 Wed 2:30pm - 9:00 pm (30 minute break) Sat and Sun 8am - 5pm (30 minute break) PST Job Description: You’ll be the professional voice of a premium medical practice during the critical hours when patients need support most. This role offers the unique opportunity to represent a luxury healthcare brand, providing exceptional service to discerning patients during after-hours and weekends when immediate, professional response makes all the difference. You’ll play a vital role in maintaining the practice’s reputation for excellence while potentially expanding your responsibilities as you demonstrate success. Responsibilities: Answer incoming patient calls during after-hours and weekend periods with exceptional professionalism Provide concierge-level customer service that matches the practice’s luxury brand standards Handle patient inquiries, concerns, and escalations with care and medical sensitivity Respond promptly to leads and inquiries that come in during off-hours Maintain HIPAA compliance in all patient interactions and data handling Document calls and patient information accurately in practice systems Escalate urgent medical situations appropriately to on-call providers Build patient confidence and trust through knowledgeable, compassionate communication Requirements: Strong healthcare or medical background with understanding of medical terminology Excellent customer service skills with experience serving demanding, high-expectation clients HIPAA certification and thorough understanding of patient privacy requirements Professional phone manner and communication skills suitable for luxury service environment Experience with patient intake, scheduling, or medical reception preferred Bonus if you have ophthalmology, LASIK, or surgical practice experience It helps if you’re comfortable working Pacific Time after-hours and weekend schedules

Responsibilities

Answer incoming patient calls during after-hours and weekend periods with exceptional professionalism. Provide concierge-level customer service that matches the practice’s luxury brand standards.