Healthcare Sales Manager at GABA Telepsychiatry

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Communication, Accountability, Data-Driven Strategies, Inbound Sales, Call Monitoring, Mentoring, HIPAA Compliance, Team Leadership, Customer Satisfaction, Ethical Standards, Problem Solving, Performance Management, Patient Communication

Industry

Medical Practices

Description

This is a remote position. About the Role We are seeking a proactive and highly motivated Healthcare Sales Manager who is kind, patient and compassionate. The ideal candidate is not only passionate about mental health and helping people but also thrives in a fast-paced environment where coaching, communication, accountability, and data-driven strategies are key. Please upload your resume in English. Key Responsibilities Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner. Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards. Motivate, guide, and mentor team members to achieve performance targets. Conduct regular team evaluations and hold the junior members accountable for their performance. Fill in for team members during leaves, absences, or peak demand periods. Daily meetings to discuss queries, help each other solve problems and give the team feedback and guidance, based on call quality and team interactions. Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence. Ensure prompt callbacks and proactive retargeting of potential patients. Personally assist in callbacks or take direct calls when necessary to meet standards or support the team. Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner. Support the collection of payments, working closely with finance, statistics and customer teams. Maintain and exceed customer satisfaction metrics. Work closely with the marketing team to align messaging, strategy, and patient communication. Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts. Keep documentation in place for all meetings, processes, etc. Liaise with doctors, social workers and patient advocates. Work on receiving client feedback and follow up with clients. Requirements 5+ years of sales experience selling into healthcare environments. Customer service experience is a bonus point. The candidate must have experience in a leadership or supervisory role. Background in medical services, mental health, psychiatry, healthcare services, or similar. Comfortable with inbound sales motions. (calls, messages, emails) Ability to read and understand services, follow scripts while maintaining natural, empathetic conversation flow, along with excellent spoken English (C1). Professional phone manner suitable for sensitive healthcare conversations. A degree in psychology or a similar field is preferred. HIPAA Compliance Ability to work independently and as part of a team, and take initiative when needed. The candidate must have the ability to work remotely in the US time zone and be available for meetings and calls (9 AM to 6 PM ET). This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits.

Responsibilities

Key responsibilities include managing sales activities by calling prospective patients daily, responding empathetically to inquiries, and training, motivating, and evaluating team members to meet performance targets. The role also involves monitoring service quality, ensuring prompt follow-up, and coordinating with marketing and finance teams.