Healthcare Service Advisor – Live Chat and Telephone based

at  Express Recruitment

Express Recruitment are delighted be helping a successful and growing business with the recruitment of Healthcare Service Advisor to join their friendly and welcoming team in Mansfield.
The department has had continuous growth due to a new recent public service contract and a leading healthcare provider which in return offers the opportunity of progression and longevity in a permanent role with fantastic benefits.
The ideal candidate will have previous phone-based customer service experience within a very busy contact centre or medical service environment where they have administrated high volumes of calls and interactions.
If you are reliable, hardworking and can deliver an exceptional level of support over the phone for patients then please apply with your most recent relevant work experience.
The role has working hours of Monday – Friday, working a shift of 8am-4pm, 9am-5pm, 10-6 with the later shift 12-8 allowing work from home. The role is hybrid working with 2 days per week from home and 3 days from the office. It is essential that new starters spend the first 4 weeks training full time from the office on the earlier shift pattern. There is a requirement to work 1 in 4 Saturday mornings, this will also be from home. You’ll be advised of your shift pattern at least 8 weeks in advance.
There is a great range of benefits, including 25 days annual leave + bank holidays, bespoke healthcare scheme & regular salary reviews as well as a yearly bonus and rewards discounts off retail outlets.
Hybrid working will be offered on a successful training period where attendance and behaviours will be monitored.

SKILLS & EXPERIENCE

• Previous customer service experience preferred
• Polite and professional telephone manner essential
• Able to prioritise workloads
• Strong IT skills to include MS Office essential
• Fast and accurate data entry skills
• Minimum of 1 year in a similar position

VACANCY SUMMARY

Hours: Monday – Friday, Shifts
Salary: c£23,400 Per Annum D.O.E
Location: Mansfield Hybrid on completion of successful training period.
Job Type: Permanent
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
Job Type: Full-time
Pay: Up to £23,400.00 per year

Schedule:

• Monday to Friday

Experience:

• UK Address History: 3 years (required)

Language:

• English fluently (required)

Licence/Certification:

• Unrestricted ‘Right to Work’ in the UK (required)

Work Location: In perso

• Answer inbound telephone calls, emails, and live chat queries
• Process patient sensitive data and ensuring accuracy
• Discuss patient requirements, provide advice and guidance
• Provide information to patients about the service
• Update a bespoke customer CRM with confidential information