ABOUT US

Integra Health Centre is a BIPOC organization founded in 2015 with a mission and vision to change the way healthcare is delivered. Integra health is an innovation focused leader in the community and corporate healthcare delivery space. We provide comprehensive health solutions to patients through our collaborative model of care combining one’s medical, rehabilitation and wellness needs. Our passion to cross all industry sectors and develop healthcare models within corporate frameworks has helped us scale our vast network of healthcare providers and corporate partners to deliver seamlessly integrated programs.
We are seeking one (1) professional, energetic, customer service based healthcare booking agent for an Integrated Healthcare clinic comprising of Aesthetic services (Botox, Fillers, Medical Aesthetics etc.), Family Medicine, Walk-in Medical, Specialist Medicine, Chiropractic, Physiotherapy, Massage Therapy, Naturopathy, Psychotherapy, Osteopathy and other health services for an integrated health clinic in the heart of the financial district in downtown Toronto.
If you are looking to work in a fun, fast paced and dynamic environment with significant growth opportunities, a great team of people, Integra Health Centre is the place for you.
Clinic information: Integra Health - www.integrahealth.ca
Position Details: Full Time

Business Hours:

• Monday-Thursday: 7AM-8PM
• Friday: 7AM-7PM
• Rotating Saturday’s (9-4 PM)

Candidates must be able to work during ALL business hours and be comfortable with rotating shifts of 7-8 hours within the above business hours.

JOB DESCRIPTION

• Answer calls coming in through the mainline and transfers accordingly with exceptional customer service capabilities
• Book appointments through the system in a time-efficient manner for both medical and non medical schedules
• Maintain superior knowledge of Integra Health services and be able to converse with patients about service offerings in an intelligent and thoughtful manner
• Understand the healthcare system in Ontario and be able to provide patients with service offerings that compliment their healthcare requirements
• Have a strong understanding of our collaborative model of care combining medical, rehabilitation and wellness needs and be able to speak to this when discussing this with patients on the phone.
• Responding to patient emails and inquiries as needed
• All other duties as assigned by management

Applicant must be able to:

• Work well in a team environment
• Maintain professional communication at all times
• Have excellent telephone etiquette
• Multi-task and prioritize, speak and write English fluently
• Experience with Telus PS Suite EMR is an asset
• Experience with Jane app EMR is an asset
• Prior experience in a medical/healthcare facility
• Experience in OHIP Billing is an asset

Qualifications:

• University Degree/College Diploma
• Experience in the customer service field (2 years)
• Experience in the healthcare service field (1 year)
• Experience in an aesthetic/cosmetic spa environment

Job Type: Full-time
Pay: From $20.00 per hour

Benefits:

• Dental care
• Extended health care

Work Location: In perso

Please refer the Job description for details