EDUCATION:

• High School diploma or equivalent

KNOWLEDGE, SKILLS, AND ABILITIES:

· Excellent customer service skills and attitude
· Ability to work under extreme pressure in a fast-paced Call Center
· Knowledge of medical terminology
· Excellent attention to detail
· Excellent written and oral communication skills
· Computer, telephone, fax machine utilization
· Knowledge of HIPAA rules and regulations

• Answer patient calls efficiently ensuring accurate registration, appointment scheduling, safety screening
• Discuss Insurance benefits, as well as the patient’s financial responsibilities.
• Pleasant and accurate response to patient’s questions and needs by editing, canceling or re-scheduling appointments
• Identify and escalate priority issues to the appropriate manager(s)
• Perform additional duties as assigned