HealthCare Shuttle Operations Manager - UHealth at Reimagined Parking

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

60000.0

Posted On

31 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Personnel Management, Financial Analysis, Client Management, Team Development, Leadership, Communication, Problem Solving, Safety Regulations, Operational Oversight, Incident Management, Microsoft Office Suite, Scheduling Software, Transportation Operations, Team Leadership, Recruitment

Industry

Facilities Services

Description

HealthCare Shuttle Operations Manager - UHealth Application Deadline: 28 February 2026 Department: Operations - Management(OPS002) Employment Type: Full Time Location: L21093702_1475 NW 12th Ave Reporting To: General Manager Compensation: $60,000 / year Description We are seeking a highly motivated and experienced Healthcare Shuttle Operations Manager to oversee daily shuttle operations at UHealth. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, client management, operational logistic and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply. Key Responsibilities Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability. Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded. Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service. Team Leadership: Manage a team of 25–30 employees, including shuttle drivers and support staff. Shuttle Operations Oversight: Manage daily shuttle operations, ensuring timely and safe transportation services across designated routes and schedules. Driver Supervision: Lead and support shuttle drivers, ensuring adherence to company policies, customer service standards, and regulatory requirements. 24/7 Operations Oversight: Oversee a 24/7 operational location, ensuring continuous service delivery, shift coverage, and operational excellence across all hours. Incident Management: Respond to and resolve operational issues, including vehicle breakdowns, delays, and customer complaints, with urgency and professionalism Skills, Knowledge and Expertise Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations. Strong focus on customer service and client satisfaction. Client relationship management skills. Airport or transit operations experience strongly preferred. Excellent leadership, communication, and problem-solving skills. Strong knowledge of DOT, OSHA, and airport safety regulations. Ability to manage multiple priorities in a dynamic, high-volume environment. Proficiency in Microsoft Office Suite and scheduling/dispatch software. Valid driver’s license with a clean driving record; CDL with passenger endorsement preferred. Must successfully pass pre-employment drug screen, DOT physical, MVR check, and background check. PHYSICAL DEMANDS: Frequently operate small office equipment such as a computer, tablet, copier/printer, and telephone. Occasionally lift and move items up to 25 pounds. Ability to stand, walk, and sit for extended periods. WORKING CONDITIONS: Work may be performed both indoors and outdoors, including exposure to varying weather conditions. May be required to work evenings, weekends, and holidays depending on operational needs. Must be available to support a 24/7 operation, including emergency response as needed. Benefits Join our team and enjoy an outstanding benefits package, including: Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones

Responsibilities

The HealthCare Shuttle Operations Manager will oversee daily shuttle operations, ensuring exceptional customer service and managing a team of 25-30 employees. Responsibilities include financial analysis, client management, and incident management.