Healthcare Virtual Assistant - Credentialing & Patient Support at Winning Assistants

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

6.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credentialing, Insurance Verification, Patient Support, Administrative Tasks, Workflow Management, Patient Intake, Customer Service, Medical Billing, Revenue Cycle Management, EHR, Project Management, Communication, Data Entry, Compliance, Telehealth

Industry

Staffing and Recruiting

Description

Job Title: Healthcare Virtual Assistant – Credentialing & Patient Support Position Type: Full-Time Work Hours: 9:00 AM – 6:00 PM EST Work Days: Monday – Friday Salary: $5 – $6 per hour (depending on experience) Job Code: JL-CUCW Preferred Candidate Location: Philippines About Our Client Our client is seeking a highly organized and proactive Healthcare Virtual Assistant to support the operations of a fast-growing U.S.-based medical practice. This role is ideal for someone with healthcare administration experience, strong patient communication skills, and familiarity with medical workflows and technology-driven practices. You will play a key role in credentialing, administrative workflow management, patient intake monitoring, and revenue cycle support, helping ensure smooth day-to-day operations as the clinic continues to grow. This position is perfect for candidates who enjoy working independently, managing multiple processes, and contributing to the launch and growth of a modern healthcare practice. Top Priority Responsibilities Credentialing and Insurance Setup / Verification Administrative Task and Workflow Management Patient Intake Application Monitoring & Customer Support Key Responsibilities Credentialing & Insurance Manage provider credentialing and insurance enrollment Perform insurance verification and assist with prior authorizations Track provider licenses and compliance requirements Administrative & Practice Operations Handle administrative tasks and workflow coordination for the practice Support practice launch operations as the clinic is being set up Provide general administrative support for day-to-day operations Assist with project management and task tracking Patient Support & Intake Monitoring Monitor the patient intake application Provide customer service support for patient intake issues Communicate with patients through inbound and outbound calls Ensure a smooth patient onboarding experience Billing & Revenue Cycle Support Assist with medical billing processes Support revenue cycle management workflows Help with scheduling and insurance-related billing tasks Potential involvement in full RCM for concierge telehealth services Charting & Technology Integration Manage charting workflows within the EHR Support AI scribe integration and documentation workflows Assist with automation and AI-powered tools used by the practice Marketing & Patient Engagement Conduct patient outreach to the existing patient base Coordinate light marketing initiatives Support patient engagement efforts Tools Used AdvancedMD EHR Ideal Candidate Profile The ideal candidate is someone who: Has healthcare administration experience Is comfortable working in a technology-driven, automation-focused environment Can manage multiple workflows independently Thrives in a startup or practice launch environment Demonstrates excellent organization and project management skills Healthcare administration experience preferred Experience with medical billing, scheduling, insurance verification, or prior authorization Experience using AdvancedMD EHR strongly preferred Previous experience working as a Virtual Assistant is preferred but not required Medical degree or medical license is NOT required Basic requirements Must be highly proficient in speaking and writing English Must have relevant healthcare or administrative work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 10 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Responsibilities

This role involves managing provider credentialing and insurance setup, handling administrative tasks and workflow coordination, and monitoring patient intake applications with customer support. It also includes assisting with medical billing, revenue cycle management, and charting within the EHR.