HEALTHY HOMES CUSTOMER LIAISON OFFICER

Location: Hemel Hempstead
Salary:£34,107 per annum PRO RATA
Hours: 35 hours per week
Contract: Fixed Term until 31st January 2026

ARE YOU PASSIONATE ABOUT DELIVERING EXCELLENT CUSTOMER SERVICE AND IMPROVING LIVING CONDITIONS FOR RESIDENTS?

Hightown Housing Association is seeking a proactive and empathetic Healthy Homes Customer Liaison Officer to join our Asset Management team. This is a fantastic opportunity to make a real difference in the lives of our residents by supporting them through issues related to damp, mould, and disrepair.
As a Healthy Homes Customer Liaison Officer, you will be the key point of contact for residents experiencing housing-related issues. You will work closely with internal teams and external partners to ensure timely, effective, and compassionate resolution of concerns, while maintaining high levels of customer satisfaction.

ABOUT US:

Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.
With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.

• Act as the first point of contact for residents regarding damp, mould, and disrepair issues.
• Investigate and resolve customer enquiries, providing clear updates and solutions.
• Co-ordinates decant processes and arrange alternative accommodation where necessary.
• Maintain accurate records of all interactions and actions taken.
• Collaborate with internal teams and contractors to ensure a first-time fix approach.
• Support the administration of disrepair cases and complaints.
• Promote service improvements based on customer feedback.
• Ensure compliance with Awaab’s Law and other relevant legislation.