Job Description

• Administering hearing tests, assessing client needs and informing them of the options available to them.
• Providing an aftercare service in line with the Amplifon aftercare programme.
• Managing the clinic with the support of a Customer Care Coordinator, including staff management.
• Ensuring that the team provide a professional, courteous and high-quality service.
• Delivering a positive Amplifon customer journey experience that exceeds expectations.
• Act as a role model for Amplifon by developing and maintain strong relationships with various stakeholders including colleagues, local community and other clinicians.
• Ensuring that all internal and legal are compliant with guidelines.
• Ensuring that at all times the clinic diary is planned to meet commercial objectives and customer needs.
• Deliver all KPIs to planned levels and address areas of under performance with timely action plans.