Hearing Assistant at Ohio Department of Administrative Services

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Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

21.93

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Telephone Skills, Research, Written Communication, Oral Communication, Public Contact, Record Keeping, Office Practices

Industry

Government Administration

Description

Office of Legal & Acquisition Services The Bureau of State Hearings conducts fair hearings and provides due process for appeals related to the program benefits administered by the Ohio Department of Job and Family Services and its state partner agencies. What You’ll Do Receives and processes a variety of documents and telephone inquiries related to the hearings process. Completes data entry for all types of hearing requests including researching the Ohio Benefits Worker Portal, Hearing and Appeals Tracking System (HATS X) other systems related to state hearings. Assembles the initial electronic hearing record including identifying appropriate stakeholders, authorized and legal representatives, and third-party agencies. Responds to stakeholder inquiries regarding the state hearings process via telephone and email. Utilizes personal computer on network and applicable software applications to complete assigned duties. Challenges The Bureau of State Hearings is a fast-paced, production environment due to the volume of work and the requirement to meet established federal standards and timelines. You may occasionally interact with uncooperative parties in the hearing process, particularly on the telephone. You should be able to recognize and shift priorities as necessary to meet established timelines. Necessary Skills Ability to operate personal computer and applicable software applications to complete job duties. Ability to respond to telephone and email inquiries from stakeholders. Ability to apply established rules, policies, and procedures to assigned tasks. Ability to prepare and maintain accurate records and reports. Knowledge of general office practices including keyboarding, data entry, and telephone skills. Schedule: Full-time Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m. Travel: Occasional travel within the state of Ohio. PN(s): 20032380 The ideal candidate, at minimum, must have the following: OPTION 1: 6 mos. trg. or 6 mos. exp. in processing benefit claims under appeal. Option 2: 12 mos. trg. or 12 mos. exp. in position involving research, written & oral business communications & public contact. Option 3: Formal education in arithmetic which involved fractions, decimals & percentages; completion of legal secretarial training program offered by technical college or business school. Option 4: Equivalent of minimum class qualifications for employment noted above. Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Pay Information This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 27. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $21.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 27 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Hourly $21.93 $22.60 $22.96 $23.56 $24.16 $24.86 $25.77 Annual $45,614 $47,008 $47,757 $49,005 $50,253 $51,709 $53,602 Months of Employment At Hire 4 months 16 months 28 months 40 months 52 Months 64 Months

Responsibilities

The Hearing Assistant receives and processes documents and inquiries related to the hearings process. They complete data entry for hearing requests and assemble the initial electronic hearing record.