JOB SUMMARY

The Hearing Care Coordinator plays a vital role in ensuring seamless communication and coordination between patients, healthcare providers, and administrative staff. This position is essential for managing patient care processes, maintaining accurate records, and facilitating access to necessary services. The ideal candidate will have a strong background in medical or dental office settings and be proficient in electronic medical records.

QUALIFICATIONS

• Experience in a healthcare, dental, or medical office setting preferred.
• Familiarity with EMR systems and scheduling software an asset.
• Excellent communication skills with patients and healthcare professionals.
• Empathy, patience, and a genuine passion for helping people.
• Organized, detail-oriented, and proactive.
• Willingness to learn hearing aid basics, technology benefits, and insurance/funding processes.
• Sales and customer service experience is preferred.

• Serve as the primary point of contact for patients, addressing inquiries and providing information regarding services.
• Coordinate patient appointments, ensuring timely scheduling and follow-up.
• Maintain accurate electronic medical records (EMR) and ensure compliance with medical terminology standards.
• Collaborate with healthcare providers to facilitate patient care plans and referrals.
• Assist in the management of office operations, including filing, data entry, and record keeping.
• Ensure that all patient interactions are handled with confidentiality and professionalism.
• Monitor patient progress and follow up on treatment plans as necessary.