PARTNERSHIP ADVISOR – CAMBRIDGESHIRE & ESSEX

Salary: £25,000 per annum
Contract: 12-month fixed-term maternity cover, full-time
Location: Community-based within Cambridgeshire & Essex, with travel across the region and to our centres

MAKE A LIFE-CHANGING DIFFERENCE FOR PEOPLE WITH HEARING LOSS

At Hearing Dogs for Deaf People, we create unique partnerships between specially trained hearing dogs and people with hearing loss. These partnerships transform lives — delivering companionship, confidence, and connection.
We are seeking a compassionate, proactive, and organised Interim Partnership Advisor to join our Partnership Support Team for a 12-month maternity cover contract. You’ll manage a defined geographic area across Cambridgeshire, Herts & Essex, ensuring our partnerships thrive through tailored, person-centred advice, emotional support, and practical guidance. This is an impact-driven role where your work directly enhances the quality of life for the people we support.

WHAT WE’RE LOOKING FOR

We’re looking for someone who brings professional expertise, empathy, and a solution-focused approach. You will have:

• Experience in canine behaviour and training.
• Excellent interpersonal skills with empathy, active listening, and cultural sensitivity.
• Strong time management and organisational skills to manage a varied caseload effectively.
• A proactive, problem-solving mindset with the ability to coach, mediate, and adapt to changing needs.
• Good Deaf awareness and/or BSL Level 2 (desirable).
• A full UK Driving Licence and willingness to travel within Cambridgeshire & Essex and to our centres.

• Provide tailored wellbeing, training, and behavioural support to hearing dog partnerships.
• Build strong, trust-based relationships through regular visits — especially during the early months of a partnership — to address individual needs.
• Be available to provide timely, high-quality support within your territory, responding to emergencies and maintaining a strong local presence.
• Offer emotional and practical assistance during significant life events such as dog retirement, bereavement, or health challenges.
• Collaborate with colleagues across Hearing Dogs and with external partners such as support workers, councils, employers, and veterinary practices.
• Organise and attend local community events to represent the charity and strengthen engagement.
• Facilitate peer support groups to encourage shared learning and connection between partnerships.
• Work with volunteers, trainers, healthcare teams, and other stakeholders to improve outcomes and remove barriers.
• Maintain accurate, up-to-date partnership records and ensure actions are documented.