Hearingcare Advisor

at  Boots Hearingcare

ABOUT US

Experience enhanced hearing with Boots Hearingcare. We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. We are seeking enthusiastic individuals to join our team as Hearingcare Advisors. In this role, you’ll advise and support customers, promoting our hearing services in-store. We offer full training, a competitive salary, once in store you will be eligible to receive a monthly Bonus in addition to your base salary and other excellent company benefits.

This role will be based out our brand-new World of Hearing store, the store is a concept that focuses on providing comprehensive hearing care services and products in a specialised, customer-centric environment. It is designed to offer an immersive experience that enhances the journey for individuals seeking hearing solutions. The World of Hearing stores typically feature the following elements:

• Innovative Technology: Cutting-edge hearing aids and devices are showcased, allowing customers to experience the latest advancements in hearing technology.
• Interactive Experience: Customers can interact with various hearing solutions and receive hands-on demonstrations to better understand the benefits and functionalities of different products.
• Personalised Service: Expert audiologists and hearing care professionals provide tailored consultations, ensuring each customer receives the most suitable hearing care solution based on their individual needs.
• Comprehensive Assessments: Advanced hearing tests and assessments are conducted to accurately diagnose hearing issues and recommend appropriate treatments.
• Education and Support: Informational resources and support services are available to educate customers about hearing health and assist them in making informed decisions.
• Comfortable Environment: The stores are designed to be welcoming and comfortable, creating a positive atmosphere for customers to explore their hearing care options.

This is a fantastic opportunity to develop a career within a retail health environment.

Benefits at Boots Hearingcare

• Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee!
• Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
• Pension Scheme: Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover: Gain peace of mind with life assurance cover.
• Long Service Awards: Be recognised for your dedication with long service awards.
• Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
• Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

As a Hearingcare Advisor, you will:

• Provide customers with detailed information about our Hearingcare services.
• Offer personalised advice on ear health and hearing maintenance.
• Perform routine hearing screening tests and schedule assessments for our Audiologists.
• Assist customers with hearing aid maintenance and care.
• Promote and sell consumables and ear care products.
• Train in specialised Hearingcare services, including wax removal through Micro Suction.
• Support the Audiologist with other hearing-related health checks as needed.
• Help achieve store KPIs by keeping diaries busy with appropriate appointments.
• Work closely with Boots Opticians and Pharmacy teams to promote hearing care.
• Foster great partnerships with in-store Audiologists and team members.

Person Specification:

• Confidence in approaching and engaging customers.
• Interest in store targets and a team player attitude.
• Ability to attend training at our Boots Hearingcare Academy.
• Self-reliance and accountability for personal learning and performance.
• Desire to become knowledgeable about hearing health and care pathways.
• Experience in a retail or healthcare environment is advantageous.
• Competence in using basic technology devices, such as iPads and computers.