ABOUT WATKINS ENERGY

Watkins Energy is an exciting energy company set up in July 2019 with the aim of providing best in class customer services in the rapidly growing heat market.
Offering holistic end-to-end services, Watkins Energy specialises in the design, construction, and ongoing operation and management of both small and large-scale heat networks. Our ethos is driven by the importance of designing and installing reliable and efficient heat networks, making sure they’re maintained and operated to the highest standards. This is demonstrated through our Registered Participant status of the Heat Trust - a voluntary consumer protection standard. By voluntarily registering all our sites with the Heat Trust, we’re actively showing leadership in a growing sector and a clear commitment to offering our customers excellent service and protection.
With a customer service approach underpinned by pre-empting our customers’ needs and establishing a relationship built on confidence and trust, we hope to become the heat provider of choice. Taking time to understand the needs of our clients, and with a strong focus on establishing long-term partnerships with Developers, Managing Agents, Local Authorities and Housing Associations, Watkins Energy is becoming the face of heat supply services for consumers on many new Developments in and around London.
With a continually growing portfolio of heat networks and customers, we’re currently looking for self-motivated, customer focused HIU engineers who are comfortable working on the front line in occupied properties. If you posses a strong work ethic, are keen to progress your career and able to work using your own initiative - both alone and as part of a team, we want to hear from you!

JOB OVERVIEW

Reporting to our Operations Director, we’re seeking a skilled and dedicated HIU Engineer to join our growing team. The ideal candidate will have a strong mechanical background and be proficient in the maintenance, and repair of HIUs and metering systems, including Secure and Guru. This is a practical role which requires a candidate who can think on their feet, interact well with customers, and effectively work on both mechanical and electrical HIUs.

Essential Knowledge, Skills and Experience Required

• Demonstrable plumbing experience and experience in HIU servicing, fault finding, repairs and maintenance.
• Customer service orientated with excellent customer communication skills, including the ability to handle difficult conversations confidently and with diplomacy. Previous experience working in occupied properties is essential.
• Team player
• Knowledge of district heating
• Experience with metering system installation, troubleshooting and maintenance, including Guru and Secure
• Part P electrical qualification
• Full UK driving license
• Excellent technical knowledge and a keen interest in learning about new technologies and equipment.
• Strong computer skills, including ability to use Microsoft software and learn new software
• Time management skills are vital, as is a degree of flexibility and the ability to deal with any last-minute problems that may arise.
• Self-starter, driven by success and able to work well under pressure.
• Clear commitment to Health and Safet

• HIU servicing, fault finding, repairs and maintenance, including minor electrical repairs within the HIU.
• Install, replace and commissioning heat meters.
• Install, commission, and repair PAYG hardware, including Secure and Guru.
• MVHR servicing and repairs.
• Attend callouts when required, including out of hours on a rota.
• Heat network fault finding with a focus on ensuring reliability and optimal system efficiency.
• Maintain accurate records of work performed and materials used.
• Provide excellent customer service by communicating effectively with customers regarding their heating needs.

Essential Knowledge, Skills and Experience Required

• Demonstrable plumbing experience and experience in HIU servicing, fault finding, repairs and maintenance.
• Customer service orientated with excellent customer communication skills, including the ability to handle difficult conversations confidently and with diplomacy. Previous experience working in occupied properties is essential.
• Team player
• Knowledge of district heating
• Experience with metering system installation, troubleshooting and maintenance, including Guru and Secure
• Part P electrical qualification
• Full UK driving license
• Excellent technical knowledge and a keen interest in learning about new technologies and equipment.
• Strong computer skills, including ability to use Microsoft software and learn new software
• Time management skills are vital, as is a degree of flexibility and the ability to deal with any last-minute problems that may arise.
• Self-starter, driven by success and able to work well under pressure.
• Clear commitment to Health and Safety