We are looking for an HPIN Liaison Officer to join our growing and dynamic team, at our Clacton on Sea site.
Who are we?
CB Heating Ltd part of the EDF group and is one of the most respected names within the renewables sector. We are an established heat pump business with over 20 years of experience and significant revenue growth over the past 2 years, hence we require new roles to support future expansion plans on a national scale following our partnership with EDF- one of the UK’s largest energy suppliers.

About the role:

• Job title: HPIN Liaison Officer
• Employment type: Full time, Permanent, onsite
• Working hours: Mo- Fri 9:00-17:00

ROLE SUMMARY:

• The purpose of the role is to process and engage with installers new to HPIN, whilst maintaining active installers

ROLE AND RESPONSIBILITIES

• Maintaining a positive, empathetic and professional attitude to installers at all time
• Creating and maintaining accurate records on company crm systems, ensuring that qualifications or competencies are recorded and updated accordingly
• Engaging with installers during onboarding and training
• Sending, receiving and filing of contractual documents
• Dealing with installer queries by phone, email, WhatsApp and social media
• Working flexibly with other operations including hpin+ , HPIN umbrella services etc.
• Engaging with HPIN stakeholders when required (installers, manufacturers, in house support teams)
• Investigate, document and action HPIN correctional activity (retraining, exclusions)
• Work alongside the HPIN marketing team with regard to installer communications
• Following all company/ departmental workflows, procedures, guidelines
• Any other tasks requested by your line manager or directors Additional duties
• Facebook Groups / Go Canvas / Carno OR big change maintenance and administration

About the role:

• Job title: HPIN Liaison Officer
• Employment type: Full time, Permanent, onsite
• Working hours: Mo- Fri 9:00-17:0