Heat Pump Service Technician at Jetson

Marlborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

50.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Heat Pump Systems, HVAC Systems, Diagnostics, Troubleshooting, Technical Assessments, Communication, Documentation, Safety Standards, Customer Satisfaction, Problem-Solving, EPA Certification, Installation Challenges, Field Insights, Collaboration, Quality Standards

Industry

Climate Technology Product Manufacturing

Description

The Opportunity: We’re seeking a skilled Service Technician to join our team, specializing in diagnosing, troubleshooting, and supporting residential heat pump systems. This is a non-selling role — your focus will be on technical excellence and customer confidence, not sales quotas or upselling. You’ll play a key part in ensuring our installations meet the highest performance and quality standards. In this role, you’ll perform system diagnostics, conduct walkthroughs of challenging installations, and provide field insights to improve our processes and training. What You Will Do: No sales quotas or product upselling, this is a purely technical and support-focused position. You will not be responsible for closing deals or promoting upgrades. Your expertise ensures that systems perform at their best. Diagnose and troubleshoot performance issues with heat pumps and related HVAC systems. Conduct on-site walkthroughs of complex or high-priority installations to ensure proper setup and system operation. Provide detailed technical assessments and feedback to installation teams, project managers, and engineering staff. Verify system functionality, airflow, and refrigerant performance; document findings in field reports. Support training efforts by identifying recurring installation challenges or best practices. Collaborate closely with internal teams to ensure jobs are completed safely, efficiently, and to spec. Maintain accurate service documentation and uphold safety and quality standards. Will require some overtime during peak heating and cooling seasons. What You Bring: 3+ years of experience as an HVAC or heat pump technician In-depth knowledge of heat pump systems, controls, and commissioning. Strong diagnostic and problem-solving skills. EPA certification (Type II or Universal) required. Excellent communication and documentation abilities. A commitment to professionalism, safety, and customer satisfaction. Job Type: Full-time Pay: $35 - $50 per hour Benefits: Dental Care Extended Health Care Vision Care Life Insurance Education Support Free Lunch Tools Provided Uniform Provided Work Location: Marlborough Do you feel like you don't have everything that's listed above but can still do the job? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!

Responsibilities

The technician will diagnose and troubleshoot performance issues with heat pumps and conduct on-site walkthroughs of complex installations. They will provide technical assessments and collaborate with internal teams to ensure safe and efficient job completion.