Heavy Equipment Field Service Technician at LeeBoy Inc

Maiden, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Field Service, Technical Training, Equipment Commissioning, Root-Cause Analysis, Mechanical Aptitude, Customer Relationship Management, Microsoft Office, Technical Documentation, Equipment Operation

Industry

Machinery Manufacturing

Description

Description About the Company: LEEBOY Inc., part of the FAYAT Group, is a global leader in the production of commercial asphalt pavers and road maintenance equipment. With more than 60 years of industry expertise, we deliver reliable, high-quality machinery that supports road construction professionals worldwide. We value integrity, innovation, and agility, and we recognize our employees as our most important asset. Our commitment to excellence continues to strengthen the trust placed in our products and our brand. About the Job: The Rapid Response Technician plays a critical role in delivering exceptional technical support to dealers and customers across our network. Based in our Lincolnton manufacturing facility, this hands-on position focuses on troubleshooting, equipment support, training, and field service to ensure optimal product performance and customer satisfaction. This role requires a strong technical background, a customer-first mindset, and the ability to respond quickly in dynamic environments. Key Responsibilities Serve as a primary technical resource for dealers, providing expert troubleshooting and resolving equipment issues in a timely manner Track, escalate, and follow up on unresolved technical concerns to ensure full resolution and customer satisfaction Document and report field issues related to quality, reliability, durability, and safety using established systems and processes Install, commission, and support new or modified equipment at customer locations to ensure proper operation and performance Partner with Engineering and cross-functional teams to diagnose issues, drive root-cause analysis, and minimize equipment downtime Deliver technical training programs (“service schools”) for distributors, dealer technicians, and customers Educate end users on proper and safe equipment operation Respond promptly to service requests, prioritizing customer needs and maintaining a high level of responsiveness and professionalism Requirements Qualifications 3–5 years of experience in technical support, service, or field operations within heavy equipment, construction, paving, or a related industry Demonstrated experience delivering technical training to groups (dealer technicians, customers, or internal teams) Strong mechanical and technical aptitude; certifications or technical degrees are a plus Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly Proficiency with computer systems and applications (Microsoft Office, Windows environments, and general internet tools) Proven ability to build strong relationships with customer and stakeholders Must be able to work onsite at our Lincolnton, NC manufacturing facility Willingness to travel extensively (up to 60% or more based on business needs), including frequent overnight travel Flexible and adaptable, with a commitment to seeing tasks through to completion

Responsibilities

Provide expert technical support and troubleshooting for dealers and customers to ensure optimal equipment performance. Deliver technical training programs and collaborate with engineering teams to perform root-cause analysis on field issues.