Hebrew Speaking Customer Service Agent at PayPal

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hebrew, English, Technical Proficiency, Communication Skills, Customer-Centric Mindset, Resilience, Feedback & Learning, Accuracy & Detail Orientation, Reliability, Collaboration, Time Management, Prioritization, Problem-Solving, Critical Thinking, Decision-Making, Adaptability

Industry

Software Development

Description

Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions. Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts. Maintain account confidentiality, ensuring customer privacy and security in all interactions. Recommend solutions and alternatives that align with customer needs and business objectives. Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements. 1 year of relevant experience Fluency in both Hebrew & English is required. Minimum of 1 year of relevant work experience in a customer-facing role (remote experience preferred). Technical Proficiency: Tech savvy, comfortable navigating multiple systems/tools simultaneously, fluent in Microsoft Office, able to self-troubleshoot basic tech challenges in real time. Communication Skills: Communicates clearly and simply, both in writing and speaking. Speaks with confidence, adapts tone to the customer, and actively listens to capture the full picture. Customer-Centric Mindset: Demonstrates empathy, patience, and professionalism — even in stressful situations. Builds rapport quickly and strives for first-contact resolution and high satisfaction. Resilience: Remains calm under pressure, handles challenging interactions with professionalism, and continues to deliver top-notch support. Feedback & Learning: Eager to learn, open to continuous feedback, and quick to adapt to new processes or systems. Accuracy & Detail Orientation: Works carefully in tools and systems, ensuring reliable records and consistent quality. Reliability: Respects schedules, meets commitments, and supports teammates by being dependable and accountable. Collaboration in a Remote Team: Proactively communicates with team leads and peers, shares updates, flags issues, and engages positively in virtual meetings and discussions. Time Management & Prioritization: Manages workload, breaks, and schedule efficiently, prioritizing tasks based on urgency and impact. Problem-Solving & Critical Thinking: Analyzes issues, applies sound judgment, escalates appropriately, and stays flexible when things change. Decision-Making: Acts confidently within policy guidelines, balancing customer satisfaction with operational efficiency. Adaptability: Adjusts quickly to shifting priorities or new procedures, stays solution-focused, and maintains professionalism in high-volume periods.

Responsibilities