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Hebrew Speaking Customer Service for Retail industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Hebrew, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving Skills, Attention To Detail, Retail Knowledge, CRM Applications, Order Placement, Shipment Tracking, Return Processing, Customer Support, Fast-Paced Environment, Collaboration, Product Knowledge, Retail Trends

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to announce a vacancy for Hebrew Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are enthusiastic about providing outstanding customer support and have a passion for the retail sector. As a representative, you will help customers with their inquiries, ensuring they have a positive shopping experience, all while communicating effectively in Hebrew. Key Responsibilities Manage customer inquiries related to retail products, services, and promotions via phone, email, and chat in Hebrew. Provide assistance with order placements, tracking shipments, and processing returns. Resolve customer issues and complaints in a timely and professional manner. Document interactions and maintain accurate records in the customer relationship management (CRM) system. Collaborate with other departments to enhance customer service and satisfaction. Stay updated on product knowledge and retail trends to assist customers effectively. Fluency in Hebrew (both written and spoken) is required; knowledge of English is a plus. Prior experience in customer service, particularly in the retail industry, is preferred. Excellent communication and interpersonal skills with a customer-focused mindset. Ability to handle multiple inquiries and work effectively in a fast-paced environment. Strong problem-solving skills and attention to detail. Familiarity with retail management systems and CRM applications is desirable. Willingness to work flexible hours, including evenings and weekends as needed. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to retail products and services while ensuring a positive shopping experience. Provide assistance with order placements, tracking shipments, and resolving customer issues in a timely manner.