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Hedgehog at pmX Group

Cedar City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

54400.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Client Care, Quality Assurance, Performance Management, Staff Development, Accountability, Culture Building, Documentation

Industry

Description

Mission: Instill mastery in each member of our direct care team, ensuring excellence of care around the clock. MCO: Quality Score average >= 95% Drivers: Weekly 1:1s with each guest in assigned home; session documented with notes (minimum 15 minutes). Documented weekly 1:1 with each assigned team lead (minimum 15 minutes) Minimum of 32 hours of schedule in-house-time each week. 100% of common areas and student rooms pass weekly quality checks (cleanliness, functionality, safety) with a score of 90% or better. Students engage in 4+ hours on weekdays and 10+ on weekends of intentional groups Obsessions: Demonstrate excellence and mastery in client care Consistently facilitates and promotes positive team culture with their team Extreme own the end-point care delivery. If a staff member is not delivering care at our expectation, that is this individuals responsibility Lead, Develop, retain, and hold team accountable

Responsibilities

Lead and develop a direct care team to ensure excellence in client care and a positive team culture. Responsible for maintaining high quality scores through regular 1:1s and facility inspections.