HELF Program Specialist at HammondCare

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Pricing Strategy, Service Design, Compliance Management, Billing Governance, Consumer Engagement, Stakeholder Management, Analytical Reporting, Documentation Discipline, Agreement Management, Risk Management, Audit, Residential Aged Care Operations, Communication Skills, Coordination

Industry

Hospitals and Health Care

Description

Make a difference everyday Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life’s most difficult circumstances. With over 90 years of experience, we’re known for our relationship-based approach. Whether it’s in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care. It’s not just care. It’s HammondCare. About the role Reporting to the General Manager, Commercial Performance & Business Improvement, the role provides strategic leadership across pricing, service design, compliance, billing governance and consumer engagement for the Higher Everyday Living Fee (HELF). It ensures HELS are legislatively compliant, consistently delivered, financially sustainable and clearly understood by residents and their representatives, while supporting positive choice, dignity and quality of life. This position is offered on a 12 months max-term contract and the location can be flexible depending on the successful applicant. What we can offer you We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free) Additional leave purchase options and 14 weeks paid parental leave Flexible working options, including hybrid arrangements Discounts on everyday products and services Discounted healthcare memberships - access to network of fitness centres and pools for employees and families Free access to independent counselling support for employees and families Health & Wellbeing programmes Reward & Recognition programmes Referral bonuses Career and professional development opportunities Key Focus Areas Enterprise ownership of the HammondCare Higher Everyday Living Services (HELS) framework, ensuring alignment to legislation, operational capability, commercial objectives and HammondCare values End‑to‑end lifecycle governance of HELS, from resident enquiry and consent through service delivery, billing, variation, annual review and cessation What do you need to apply? Flexibility and willingness to travel extensively. Qualifications in Business, Sales or similar. Drivers Licence with reliable car. Demonstrated experience working in a regulated environment with compliance obligations. Strong coordination and stakeholder management skills across Residential and Enabling teams. High level of attention to detail and documentation discipline. Ability to communicate clearly and sensitively with different stakeholders including, Residential Managers, residents and families on service and fee-related matters. Strong analytical and reporting capability. Experience in residential aged care operations, admissions, lifestyle and hospitality (Desirable). Exposure to agreement management, audit, risk or governance activities (Desirable). Relevant tertiary qualification or equivalent professional experience (Desirable). To Apply If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact talent@hammond.com.au. Pre- Employment Checks All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checking. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves. Make a difference every day to the lives of older Australians in need by joining the team at HammondCare. We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise. We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years. Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.

Responsibilities

Provide strategic leadership for the Higher Everyday Living Fee (HELF) framework, ensuring legislative compliance and financial sustainability. Manage the end-to-end lifecycle of HELS from resident enquiry and consent through to billing and cessation.