• Unique role is designed for individuals who thrive in dynamic environment
• Excel in both personal and digital communication in the customer service world
• Full training and ongoing support provided

SKILLS & EXPERIENCE

This role requires someone customer obsessed who has an excellent phone manner and is a clear and professional communicator. You will be a strong listener and strategic thinker to find the fastest and most effective resolution for whatever our customer needs. As a great team player, you will be hardworking and flexible and will be confident to work in a fast-paced environment. Other key skills and experience include:

• High level customer service experience especially phone based
• Confidence with computers and CRM systems
• Problem solving mindset
• Ability to multi-task and think on your feet

YOUR ROLE

Support our industry leading B&D brand by providing excellent customer service and support across the entire business making no day the same! If you have a customer or retail service background this could be a great move into a business that offers lots of development and future career potential.
The purpose of this role is to contribute to a team of high performing consultants who are motivated to provide excellent customer service to our all-important customers via email, inbound and outbound phone interactions and other emerging channels.
We enter orders with accuracy and efficiency, we effectively operate for our dealers and are here to support them in any way we can. We are the conduit between our customers and internal departments like Operations, Sales, Marketing and the wider H&A Centre and we advocate on their behalf to get the best outcomes possible. Customer Support Consultants are trusted by our Dealers to provide the best outcomes possible as well as advice, support and assistance on all things B&D.

We are a fast paced, winning team who are looking for another superstar to join us, the main functions of the role are:

• Generating measure and quote leads into our direct and dealer network
• Troubleshooting all garage door and opener enquiries from basic to technical
• Qualifying and scheduling service appointments into our direct and dealer network
• Communicating via phone, email, social media, Salesforce cases and other exciting new initiatives across a broad range of enquiry

This role requires someone customer obsessed who has an excellent phone manner and is a clear and professional communicator. You will be a strong listener and strategic thinker to find the fastest and most effective resolution for whatever our customer needs. As a great team player, you will be hardworking and flexible and will be confident to work in a fast-paced environment. Other key skills and experience include:

• High level customer service experience especially phone based
• Confidence with computers and CRM systems
• Problem solving mindset
• Ability to multi-task and think on your fee