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Help Desk at abra

Wheaton, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Mobile Device Support, CRM Support, ERP Support, BI Systems Support, Operating Systems, Microsoft Office, Email Troubleshooting, Peripheral Equipment Support, QlikView, Qlik Sense, Salesforce, Active Directory, Exchange Management

Industry

Internet Marketplace Platforms

Description

abra professional services is seeking a Help Desk Specialist! Key Responsibilities: Provide phone-based technical support and internal Help Desk assistance to company employees. Troubleshoot and resolve hardware and software issues on desktop and laptop computers. Support mobile devices, tablets, and various peripheral equipment. Handle application-level issues and provide support for CRM, ERP (Tafnit), and BI systems. Location: Bnei Re'em Requirements Requirements (Must-Have) 6 months to 1 year of experience in a similar technical Help Desk environment or relevant military technical experience. Solid knowledge of Operating Systems (OS). Proficiency in Microsoft Office applications. Proven experience in troubleshooting desktop and laptop hardware/software issues. Strong ability to diagnose and resolve email-related issues. Hands-on experience with peripheral equipment, including printers, scanners, etc. Advantages: Previous experience working as part of a support team. Familiarity with QlikView / Qlik Sense. Familiarity with the Tafnit ERP system. Familiarity with Salesforce. Knowledge of Active Directory (AD). Familiarity with the Exchange management interface.

Responsibilities

Provide phone-based technical support and internal help desk assistance to company employees. Troubleshoot hardware, software, and application-level issues for desktops, laptops, and systems like CRM, ERP, and BI.